Cannot proccess cc payment

[st-hunter]

I'm having issues with my credit card not being processed, like some other users here. I checked and there is no issue with my credit card. Could someone help please? Thanks

[Luddite]

@st-hunter Additional ideas:

a) call 611 and see if you can make a payment that way

b) purchase vouchers and call 611 to add them to your account 

Meanwhile, if you need to make calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

[ShawnC13]

@st-hunter, if you have tried multiple times I would verify with your card that you haven't been charged multiple times.  I would also message a mod and have them assist with you. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[ky01]

Unfortunately, that seems to happen to some users and you will have to reach out to the moderators for help. Send them a message with a detailed description of your issue, include your account number, name, phone number, email and pin and they will be able to help you process your cc payment.

Click here to send a message to the moderators