How can I cancel a 90 day plan (not a prepay plan)

[Bolarman]

Hi,

I activiate one account with Public mobile on Jan 24, and picked up one 90 day plan (unlimited talk and text, but no data) costs $75.

However, during the activation, I couldn't port my phone number into Public Mobile. So I stopped, but I activited the sim card. So now the situtaion is I activiated a new sim card, but I don't have any phone number with Public mobile, and I don't even use this plan at all. But I was charged $75 plus tax.

Now I want to cancel this plan, please let me know how can I cancel this plan.

Thank you

[srlawren]

@Bolarman FYI, there's no such thing as "not a prepay plan" at Public Mobile.  All PM plans are pre-paid.  

[alltimelow22]

unfortunately you will have to contacts the mods for assistance with this

[Mana]

If you are still interested in joining PM, you can private message the @CS_Agent with your account info and they can help your port in the number you like. 

[Bolarman]

not a new number, it shows the old number I'm using. however I'm using my old number with another carrier.

[Mana]

@Bolarman I am not sure if you can get a refund but porting in your number shouldn't be an issue. 

Did the system give you a new number when you activated your SIM card?

when you log into your account online, what number does it show you? 

[Luddite]

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with SIM card number, account PIN, and an explanation.