Webpage shows that my phone has been making calls, that the phone is not showing

[ThatGuy539]

Hey guys,

So I just signed up with Public Mobile the other day.

When I go to the website to track my usage it shows that there have been about 6 calls a day, of about 6 seconds each, from my number to this number 306-580-4001.

The phone itself doesn't have any record of having made any calls.  Actually, I think it was turned off when some of them were made.

I'm not being charged for those calls, but the fact that it's happening is concerning.

Has anyone else had this happen, or know what this is about?

[popping]

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@Kim1971kim wrote:

That is very strange. Try contacting public mobile about that. That shouldn’t be happening 

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Did you read the content of this thread?

Are you just posting something for the sake of getting your posting count high?

[Kim1971kim]

That is very strange. Try contacting public mobile about that. That shouldn’t be happening 

[ThatGuy539]

Yes, I'm good.  Thanks everyone  🙂

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@srlawren wrote:

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@CS_Agent wrote:

Hi @ThatGuy539,

We'll be happy to help!

Just in case you weren't able to find a solution/answer within the community, feel free to create a ticket here and a moderator will be able to help you after investigating the usage from your account.

Hope this helps! 

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@CS_Agent I'm pretty sure we resolved this for @ThatGuy539 

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[CS_Agent]

Yes @srlawren I think the same ! Thank you for your help ! 🙂 

[srlawren]

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@CS_Agent wrote:

Hi @ThatGuy539,

We'll be happy to help!

Just in case you weren't able to find a solution/answer within the community, feel free to create a ticket here and a moderator will be able to help you after investigating the usage from your account.

Hope this helps! 

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@CS_Agent I'm pretty sure we resolved this for @ThatGuy539 

[CS_Agent]

Hi @ThatGuy539,

We'll be happy to help!

Just in case you weren't able to find a solution/answer within the community, feel free to create a ticket here and a moderator will be able to help you after investigating the usage from your account.

Hope this helps! 

[geopublic]

@ThatGuy539  The best way to block a call is to go into your call history and block the number.

[ThatGuy539]

Yep, makes sense.

I've actually been getting about 6 calls a day from some spammer.  I haven't answered any of them.  Which explains all the voice mail calls.

Hey...is there a way to block numbers other than via some software on the phone itself?

[srlawren]

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@PAULRANG18 wrote:

Voicemail calls will show in your usage details. They will count as used minutes.

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@PAULRANG18 to be clear:  if other people call you and you don't/can't answer and the call goes to your voicemail, YES it shows in your usage history but NO it does not count as used minutes.  If you call into your voicemail from the phone to check for/listen to messages, that shows in your usage history, and those minutes DO count against your plan amount (if not unlimited).  If you call into your voicemail from some other phone (home phone, work phone, friend's cell phone), it does not cost you any minutes.

[PAULRANG18]

Voicemail calls will show in your usage details. They will count as used minutes.

[ThatGuy539]

Great!  Thanks everyone  🙂

[popping]

@ThatGuy539 

The phone number with the last 4 digits 4001 is the voicemail number. Your incoming calls with no answer will be forward to your voicemail.  Those calls will not use your plan minutes.

[geopublic · Accepted solution]

@ThatGuy539  That is Public's voicemail number for your area and it is normal to see those entries in your usage history.

[Dunkman]

@ThatGuy539 

It should be your phone trying to access your PM voicemail.  Sometimes, it is somebody calling and not leaving a message.  

If you aren't being charged, it should be fine.