eSIM not showing network but can make calls and use internet

[Jasonlutz]

Thank you. That has worked 

[hTideGnow]

HI @Jasonlutz 

to resolve the issue, you have to use PM app to re-buy a new esim (but it is free)

use the PM app, login , go to Account page, and Buy sim card and choose esim

the system likely will charge you $5.  Pay first and ask PM to reimburse after 

to ask for reimbursement, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Jasonlutz  Do you mean on top of the phone it dosent show Public mobile ? If you have wifi on turn it off then it will appear 

[Jasonlutz]

we reset network settings. Still doesn’t show anything on the bars, for network connection on the main screen 

[Handy1]

@Jasonlutz  You just tapping  reset not erase all content and settings 

Adding @Jasonlutz 

To reset network settings on an iPhone, you can do the following:

1. Open Settings
2. Select General
3. Select Transfer or Reset iPhone
4. Select Reset
5. Select Reset Network Settings
6. If prompted, enter your passcode
7. Select Reset Network Settings again to confirm 

[Jasonlutz]

We did this and now it says ready for your new iPhone.  Your data is ready to be moved.  I’m concerned if I do the next step it will wipe my whole phone and not work at all.

[Handy1]

@Jasonlutz  Go to settings > general and at bottom of page you see transfer or reset phone tap it 

And tap reset

[Jasonlutz]

iPhone 14. 

[Handy1]

@Jasonlutz  What phone do you have ?

[Jasonlutz]

How do I restart my network settings? 

[Jasonlutz]

Hi. I have the eSIM working & on my phone. 

[hTideGnow]

hi @Jasonlutz 

try reboot the phone, check sim manager or settings - cellular and make sure PM eSIM is there and enable 

[Handy1]

@Jasonlutz try  Resetting your network settings