Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Would be hassled less buying porno at a Baptist run drug store than a Public Mobile SIM at Walmart!

It is a serious problem! I would feel more comfortable buying pornographic material at a Baptist run drug store than Public Mobile SIM cards at Walmart! The Glentel reps consider these SIM cards as bad for their business, and I have seen them activ...

Unable to make outgoing calls - says you do not have Talk in your plan

Hi,not sure how to get this resolved quickly. Since morning I am unable to make calls from my number. The automated announcement says “Talk is not included in my plan.”Strange enough my wife has a public mobile and she is also getting the same announ...

Are there any updates to enabling direct debit as an Auto-Pay method?

With so many issues with autopay and adding the credit cards (none of mine unfortunately work), including foreign cards not being accepted and MasterCard debit obviously not being accepted, are there any updates on direct debit being an option? I kno...

Resolved! Temporary service suspension - is there such option?

I have a quick question. Once in a while, I have to leave Canada for work and family matters, potentially at some point for several months. Of course I would like to keep my phone number active (it is my main number that I've used for many years and ...

London Drugs - Park Royal, West Vancouver

Hello! I'm a newcomer to the community and just yesterday moved my phone number from Chatr to Public Mobile at London Drugs in West Vancouver. There is one person who knows the process (all other employees said they were not trained), so I had to wai...

Timeout error when setup autopay during activation

Hi All, This is my first post here. During activation process (porting existing phone number over to PM), after I clicked on autopay confirmation button, timeout page displayed right away and activation process was terminated. I can't log in using ac...

Charged twice

So I decided to update my plan and somehow got charged twice, I should have abou 50$ in my account but at the moment it's 0 and I was charged about 124$ on my card. What can be done? cheers @CS_Agent

data problem

i got my sim card 2 days ago and it already tells me i used up all my data even though i havent used any data being at work and had it turned off. plz advise me what to do and help me solve this issue i need my data for emergency reasons.@moderater_t...

How to switch to public Mobile

I am currently with koodo prepaid I was wondering how do I switch

PORTING MY NUMBER OVER!!!

I HAVE REQUESTED FOR HELP NOW 2 DAYS I CAN'T RECEIVE CALLS ON MY PHONE AND REQUESTED THE NUMBER BE PORTED OVER AND IT WOULD ONLY TAKE 3 HOURS BUT ITS BEEN 48 HOURS NOW!!! I SENT ALL THE INFORMATION YOU REQUESTED BUT SEEMS LIKE NO ONE IS DOING ANYTHIN...

Badges

What do the badges mean? How does it work? Like I don’t know what bravo means .

is there an app to keep track of data usage and minutes

Currently the solution seems to be to use at least two different apps for tracking data and calling minutes/texts left, is there one app (android) that can do it all? my data is add on with roll over of unused datamy minutes/texts are month to month

Resolved! refer a friend not applied?

Hi, I just opened a line at PM with a refer-a-friend promo, but I didn't have the 10$ rewards on my account? Is there an error or could it take some times?

Resolved! ...

erase message please

Voucher won't submit

@Moderator_Team I am trying to enter my voucher from shopper's drugmart and it keeps saying it isn't valid. Please help me out.Thanks!

Unable to send and receive text messages

Just bought the SIM card today it's been about 3 hours everything's activated I am able to make outgoing calls the data works but I can't send or receive text messages. Just wondering if this is a temporary thing or if I'm doing something wrong on my...

Account and service suspension near plan cycle renewal

Hello, Last night July 24th 2018 was supposedly the last day of my previous plan cycle and I have activated AutoPay. There was also more credit than enough for my plan renewal already in my account balance. I had plenty of remaining airtime minutes...

Buying a SIM in Halifax for my trip around Nova Scotia, Newfoundland and Montreal

Hi all, I will spend a few weeks in Canada and heard that public mobile might be a good option for me as I mainly need data to check my mails, use my phone for navigation and talk to my family via Skype.Where do you have shops to buy a SIM in Halfiax...

Transferring old number from Shaw landline

Hi,I've setup my account with a new number, and now I'm trying to port over my Shaw landline number. When I fill out the form I get errors like 'Account Number doesn't match Old Service Provider records', but there's no field in the form for account...

Resolved! Walmart refusing to sell sim cards without a plan

I tried to walk into my local walmart store last week to get a sim for a friend and I was turned away. They told me that they can't sell a sim without a plan as they "don't make any money". I just ordered a sim through PM, but I'm wondering if there'...

Resolved! newly activated account not working

Please help. I just activated account yesterday and my phone is still not able to make and receive phone calls. When I login to my account it is saying that Plan Expired. I put it my credit line and setup for pre authorize payment. I also have my act...

Plan wont renew

hi I topped up a yesterday and my plan wont renew ... is their anway to get it sped up or something i would love to use my phone haha ... my account says 49 dollars but wont let me renew services .. any help?

Not receiving calls

Hi: I have the Unlimited talk to Canada/US, with internations texting and 1.5 GB of data for 90 days. For about 2 weeks now, I dont receive calls. I dont know if I have changed any settings on my phone. Can you assist with troubleshooting?

Changing Plan

I am currenlty on a 90 day plan and would like to move to the $40/4.5GB monthly plan. My renewal date is in Sept. If I made the change today when does the new plan begin? Is it immediately? Thanks.

Unlimited taking and texting

cCould you please let me know regarding the following: unlimited talk Canada wide unlimited text international Is it for the local city or could be used from anywhere in Canada thanks and tegards

Plan change not working

@Moderator_Team Hello, So I am in the US but planning to come to Canada soon to have a baby so phone service is crucially important. I managed to get a new compatible phone, PM sim card, and today activated my SIM card and purchased a plan. All ...

How to Control "voice mail"

As previously posted - when someone, friend or telemarketer, leaves you a voice mail it counts as voice minutes. The following are the steps one can take in order to control their Voice Mail.1 Call your voicemail

Activating new SIM card.

Hi,My father bought a new phone and bought a new SIM card because he lost his phone. He would like to activate his new SIM card and transfer his stuff from his old SIM card to his new SIM card. He is a public mobile user. Thank you.

Re: LIKE 2 TOP UP MY CELL PHONE

I WISH 2 TOP UP MY CELL PHONE MY CREDIT CARD # IS - Removed (ShawnC13)I PUT $28.00 INTO MMY CELL YESTERDAY & WAS TOLD THIS MORNING. THERE WAS NOT ENOUGH $$`S IN THERE. SO MY PHONE IS SUPPENDED, UNTIL I CAN PUT THE BALANCE IN.I ALSO WISH TO CANCEL THA...

Unnecessary texts when Autopaying

I have signed up for autopay from the very beginning. Regardless, every month I get a warning text letting me know to pay my bill. I understand that it's an automated text that most likely goes out to all members, but is there any way that it can be ...

Community

Forum Posts