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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Mod response time

Hello PM staff.. could we please get an update in regards to the current MOD RESPONSE time for heavens sake so people get an idea as to what to expect.......we all know about the backlog, but 3+ days to wait as well as not saying why is not helping...

Urgent, failed activation and Fido port

Last week Thursday (5 days ago) I tried to activate my new PM SIM online. I got the credit card error message which said to contact PM. I sent an email at that time. No reponse up to now. I then started reading up on these forums at all of the horror...

How are the mods determining the order of response?

I get that there is a huge backlog and I can understand the lack of support due to the lower price. We get what we pay for. But it is really frustrating seeing mods replying to threads that are created after you when you have been waiting for a respo...

Data Stopped Working

Hi, My data just stopped working 2 days ago. Calls/Texting works fine, but I am getting not data. I have PMed all the mods but have not received a response. Can anyone help? Edit: My data had been working fine up until 2 days ago. I have been using ...

SIM Order not received or shipped since November 2

Hi there, My father ordered a SIM card on November 2nd with email confirmation showing order number 86270. After 13 days, we have yet to receive the SIM in mail. Also, no shipping cofnirmation email was received. Please help with this matter as the 9...

4 days and counting... no incoming calls and text

again posting on the community as its 4th day without incoming services..... I am badly affcted for my business. Can someone please assist from Moderators to fix it ASAP

Referral for Friend Not Received

Hello, I'm having an issue with getting a referral credit for one of my friends. She recently had activation issues and had it resolved by a moderator, and I recieved a text saying that my friend had left and therefore I would not be receiving the cr...

Resolved! Koodo (account with 4 lines) to Public Mobile

Hi there, I have 1 Koodo account number, with 4 lines (numbers). How should I approach this to port all 4 lines? Concerns:1. Since I'm the only account owner, how can those 3 lines have authorization to port the number to public mobile? Will changi...

Port stuck, anyone try credit card chargeback?

Hey Everyone, I understand the self-serve and pre-pay business model that PM uses to keep prices low, and I try to be reasonable as my expectations as a consumer, but I'm considering calling my credit card company to do a chargeback on my 90 day fee...

Issues with referral using ported #

Hi everyone, I recently signed up with PM and have convinced my cousin to port as well. When I first signed up I created a temp # and the very next day I ported my # after making sure everything is working fine. When my cousin wanted to add my ported...

WARNING! KOODO USERS BEWARE OF PUBLIC MOBILE!

Alright. So aside from the $5.75 (SIM card) and the time I've wasted, combined with my contacts not being able to contact me since this morning and having to find an alternative way to deal with them, I cannot advise anyone in their right mind to use...

Telus to PM

Changed over phone from Telus to PM last night...was instant...very happy

No incoming call for 6 days

I submitted 3 service tickets and four private messages for unssuccesful porting, but got no single response so far after more than 6 days. I don't know what to do.

Port successful within 6 day, and thing to know when you send private msg to MODs

It should have done within 4 days when i got my first reply from Mod.Here is a tips when you send msg to mods;1.provide as much as information you can including your PM SIM#, your phone # to port, your account # from previous operator and the name on...

PM Just Canceled my Koodo plan without porting my Number.

I don't care if this is the correct place to post it or not but this his highly HIGHLY **bleep**ing unacceptable.I get an email from Support last night asking for my information reguarding my Koodo account. I give it to them, and I get the following ...

Visa Charged, Email received, No Service+No access to account+Activation Error

I applied for the plan. Entered my sim # as well payment info, I got a new phone number as suggested for koodo users. On confirmation I saw a generic error however I was still charged for the plan. I received the email stating my plan detail and pric...

Changed my plan online, but renewed with old plan

I had the 3GB 111 plan before, but I changed to the new 12GB 120 promotion plan online before Nov 12th, 2016, which is my renewal date. Somehow, when I logged into my account, it shows I am still in the 111 plan instead of 120 plan. I write a message...

# of new activations and success rate

Estimate of # of new activations17908 people - as of Nov.11 Success rate8 success 0 failures100% success rate Doing this to gauge the number of signups during this $40 Promo Will update these numbers when people reply to post with their stats. The f...

Need help with failed port/activation!

Hi there,I've attempted to port from Koodo and activate with PM on Nov 11. I was charged $120 and it seems the activation failed. I can't sign into Self Serve, and when I insert my PM SIM it states that it is invalid. I've already PM'd @Saray_O @Shaz...

Ported from Rogers, no incoming calls on PM

I just transferred my Rogrs number to pm last night (about 15 hours ago). But can't get incoming calls. I can make phone call and receive text msg. LTE works. When I call my number the Rogers phone rings. Any one have an idea how to fix that? Thank y...

Resolved! Rogers Family Plan

I have 3 lines with a share everything plan from Rogers. I want to port my main number to public mobile and leave the other 2 at Rogers. Can I do this.

No service or bars after activation and pay

I activated my SIM last night for the $40 plan, put the SIM in my unlocked phone and it doesn't work. There are no bars, it says "no service". Can anyone explain why this isn't working. This is a bit ridiculous after paying for three months in advanc...

Resolved! How bad is the backlog?

I ported my number over last Thursday and it failed. I messaged the mods on Friday, haven't heard a peep.What's the backlog like right now? Are they responding to any messages?How long have people been waiting to hear back for a fix?

Resolved! Invoicing

Where can I find an official invoice that shows the breakdown of the HST charged on the amount charged to my credit card for the 90 day plan?

Resolved! Urgent - Failed Activation

Hello Mods, ( @Mary_M @Shazia_K ) I have had the same issue below, said successful but got an error, invalid sim after, and CC billed http://productioncommunity.publicmobile.ca/t5/Discussions/Widespread-Activation-Failures-PM-Please-communicate-with-...

Please help with porting from Fido :-(

I did the account set up and entered all information correctly with porting Fido number but still not ported!Get this message when put the new Sim card in my phone:Public Mobile here: To complete your request to move to Public Mobile, please go to Pu...

Unable to receive calls

I ported my number last Friday and I can since make outgoing calls and texts but cannot receive calls and texts. I've sent in an inquiry but have not heard back still. Is my number not ported properly? My Fido Sim card is receiving all the calls inst...

Selfserve and activation portals temporarily unavailable for maintenance.

As the title says, the selfserve and activation portals have gone offline around midnight eastern time. "Site temporarily unavailable for maintenance. Please try again later." More bug fixes, hopefully.

Resolved! No response from Mods from PM's since Thursday (4days) as need my number ported from KOODO

Very frustrating as I provided the information necessary for the Port from KOODO and no response. I need my phone number .Not sure what is happening as I was not informed when I signed up it would take this long for a port to happen. Tried to port...

Resolved! Does the uk oneplus3 phone work on public mobile?

Hey guys, I just moved to Toronto from the UK and was wondering if my oneplus 3 phone from UK will work on the public mobile network?

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