Activation of SIM card

[dmathieson]

Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.

Now it says invalid sim

please help me I also need to transfer my phone number from PC mobile

Thank you,

Diane Mathieson

[dmbcanada]

Did you make sure that the email address you used during activating your sim was the same as the one you used for self serve account?   

[dmathieson]

My self serve account doesn't exist...so weird that the card is charged but I can't get into the account. thanks for the heads up on the 48 hours I will refrain from sending more messages oops

[Pizzaeh]

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@dmathieson wrote:

hello, I waited 24 hrs, and I have just checked my credit card and the monthly charge has gone through. I have tried clearing the cache, the history, and everything under the sun LOL I will try the moderators again...Thank you

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@dmathieson we're customers like you.  We can only suggest things based on the details you provide.  

If you've already sent a message to the moderators, the response time is between several hours up to 48 hours.  It's not necessary to send multiple messages; they're going through the queue of messages.

If your card has been charged, what does your self-serve account say for Account Status?  Other than that, wait for the moderators to reply.   Have great Friday afternoon!

[dmathieson]

hello, I waited 24 hrs, and I have just checked my credit card and the monthly charge has gone through. I have tried clearing the cache, the history, and everything under the sun LOL I will try the moderators again...Thank you

[RobertQc]

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@dmathieson wrote:

thank you but tried all of the suggestions nothing is working

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Did you wait an hour and try again? If so, contact the moderator team then.

[hycm53]

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@dmathieson wrote:

Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.

Now it says invalid sim

please help me I also need to transfer my phone number from PC mobile

Thank you,

Diane Mathieson

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What did you mean:"everything disappeared."? You may clear browser cache first, then try using Incognito model. Make sure you fill Sim card number correctly.

[dmathieson]

thank you but tried all of the suggestions nothing is working

[RobertQc]

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@dmathieson wrote:

No the card was not charged and treid inserting the SIM and it does not work

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@dmathieson 

The sim card is probably temporarily "locked" in that session you no longer are in. Clear your cache/browsing history remove all cookies associated with activate.publicmobile* and try another browser / disable add-ons / private browsing / incognito. If you are using safari / cell phone go to a real computer and if all that fails, wait an hour and try again.

If nothing ends up helping, I suggest sending a message to the moderator team. Click this to send them a message. and explaining to them your issue, but it is more than likely the above steps will solve your issue.

[dmathieson]

No the card was not charged and treid inserting the SIM and it does not work

[RobertQc]

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@dmathieson wrote:

Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.

Now it says invalid sim

please help me I also need to transfer my phone number from PC mobile

Thank you,

Diane Mathieson

---

Clear your cache/browsing history remove all cookies associated with activate.publicmobile* and try another browser / disable add-ons / private browsing / incognito. If you are using safari / cell phone go to a real computer and if all that fails, wait an hour and try again.

If nothing ends up helping, I suggest sending a message to the moderator team. Click this to send them a message. and explaining to them your issue, but it is more than likely the above steps will solve your issue.

[Pizzaeh]

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@dmathieson wrote:

Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.

Now it says invalid sim

please help me I also need to transfer my phone number from PC mobile

Thank you,

Diane Mathieson

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Your SIM card and line may have been activated.  To check....

Log into your self-serve account and check the Account Status.

Check your credit card to see if there is a pending charge.

Put the Public Mobile SIM card in your phone and see if you can make a call.

To port in a PC Mobile number, please contact the mods by clicking this link.

Also, when things like this occur during activation, double-check that autopay is turned ON (if you want to use it); sometimes it doesn't get turned on, even though you turned it on.

[RobertQc]

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@dmathieson wrote:

Hello I am unale to activate my sim card. I was in the process of activating and the credit card was processing and everything disappeared.

Now it says invalid sim

please help me I also need to transfer my phone number from PC mobile

Thank you,

Diane Mathieson

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@dmathieson  Was the payment method charged? If you put the sim card in the phone does it work?