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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Where can I find a Public Mobile kiosk in Windsor?

I'm not from this city and sorry for the newb question I tried google and the website but the information is not available.

2504:Your balance is too low

Hello thereWhen I switched my plan with Public Mobile to receive more data I instantly started to receive an error when sending MMS messages, stating that MMS is not supported/server error, and then receiving messages sent from the other person, with...

billing date is set at Dec 31 1969 new set up not working

I just set up my phone with public mobile and I cannot text or phone. I am wondering if it's because my account information shows my next billing date as Dec 31 1969

Resolved! Call drops / outage page?

Hello, I'm in Guelph ON and this afternoon I've had constant call drops. I'm in my usual location (my home office), and calls are dropping within a few minutes. For example, I joined a usual conference line and I was disconnected after 2 minutes. Th...

grrrr when talking on the phone i get disconnected

ahhhhhhhh

CSR takes too long, looking for new plan

Any recommendations on a plan that's better or equivilent to the $120 for 90 days for 12gb of data plan?I'm sure the mods are working as hard as they can, but this is the 3rd time something like this has come up, first with mad disconnects, the secon...

Moving abroad for 3 months - can I just disable autopay, and re enable it once I get back to Canada?

Hey Guys I'm travelling abroad for 3 months commencing mid-august and my 3 month cycle for my plan is august 2nd. Can I just disable autopay and not pay for service for those 3 months? Is there a limit to how long my phone number will stay with pub...

unable to access mobile data

hi!i am pratap hamal, i have recently bought the sim card of TELUS and plan of 40 dollar.i have activated my sim card but could'nt connect the mobile data. So could you pleasekindly help me about accessing the mobile date on my mobile No xxx xxxx xxx...

Resolved! MMS error??

Hello all. Today I started to receive an error when sending MMS messages, stating that MMS is not supported/server error, and then receiving messages sent from the other person, with the text reading "2504:Your balance is too low".... Anyone have any...

Porting back to PM with number used previously with

I was with Public Mobile last year and I am returning. Is there any problem with porting in a number that I previously used with PM. I know that there were problems before

do I get charged for texing 5132?

I was forced to send a text to 5132 in order to stop pm from spamming me, do I get charged for sending the unsubscribe text?I do not have unlimited texting plan.

Resolved! Number has not been ported

Signed up with PM at London Drugs just yesterday evening and looks like my number hasn't been ported over yet. I cannot sign up self-serve as it says my number is invalid (probably because it hasn't been ported) but I still got messages from Public M...

Retrieving text messages from lost phone in flight mode

Hi, I lost my cell phone while camping (phone was in flight mode) and have to get a new sim card to put in a new phone. Can I retrieve text messages sent to my old sim card while it was in flight mode when I get my new sim card? If so, how? Also, c...

Resolved! No incoming calls or Voice mail

I tried to transfer over my Telus phone number and can't get incoming calls or voicemail now. It shouldn't take days to hear back from the mods. How about adding more mods? Frustrated to say the least.

password

I forget my password and secret question

Purchase PM Voucher using PayPal

Hi all, I just want to share that I found a website that lets you purchase PM vouchers using PayPal and other payment methods.Here is the site: https://www.recharge.com/en/canada/public-mobile-top-up I have not used it myself, so until someone confi...

Cannot Use Internet

Hello, I just got a new sim card and service. Calls and text messages work, but I cannot connect to the internet. I have plenty of data and data is enabled on the phone. I need to get public mobile to reset my data. How can I do this? Please help!

Resolved! Missed My Payment By Minutes - No Plan Showing In Plan Details !! Help!

Ugh... I have the November 2016 promotion that autorenews (12GB, 90 Days, Unlimited Province Wide) every 90 days at $120+taxes - Today was/is my payment date and I just got a message at 12:02pm from Public Mobile that my payment didn't go through. I ...

Paypal and Online interac options DESPERATELY NEEDED!

Alright, i have read in other posts that paypal and online interac (bank transfers) "may become options in the future, stay tuned"....... those posts are from last year so what's up? What's happening in regards to this? It is really NOT FAIR to have ...

I have been locked out of self sever for a forgotten password

Vie been locked out of my self serve because I forgot my passwword password

How do i stop iphone from sending texts to 474663, now 23 sent (several each day for 5 days)

Hi community, especially with anyone familiar with Iphone & IOS. How does one stop/ turn off an iPhone from sending these texts to 474663 Apple servers? We turned off SMS & MMS messages & data right at the beginning. In my earlier thread (link belo...

Resolved! Can't activate different plan

Hi, I had my account expire which was fine, but wanted to changes my data plan to just talk and text ...the funds are showing avail but I can't switch to it...my only options are pay x $$ more to top existing plan...which I don't want to do, and the...

Telus also has the exact $10 plan with $50 account credit .

Just received a pop up from a bank advising that if I open up an account with them I would get a free Telus Sim card, free activation and $50 telus credit. Perusing the Telus prepaid web site I noticed that they also offer the exact same $10 for 30...

Resolved! Porting number over

Hi, I sent Mod a private message to port number in and I didn't receive any response.I tried Self-Serve / Plans and add-on, it gives Generic Error.Any Mod online and can help me?Thanks

Autopay did not work.

I got this message: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-paymen...

Not Recieving Text/Calls from one Person

I’m posting on behalf of my Father that just unlocked his iPhone and switched from Bell to Public a couple days ago. I am able to text and call him no problem (Im with Public also) but he is unable to recieve or send text or calls to/from my Mother w...

Would be hassled less buying porno at a Baptist run drug store than a Public Mobile SIM at Walmart!

It is a serious problem! I would feel more comfortable buying pornographic material at a Baptist run drug store than Public Mobile SIM cards at Walmart! The Glentel reps consider these SIM cards as bad for their business, and I have seen them activ...

Unable to make outgoing calls - says you do not have Talk in your plan

Hi,not sure how to get this resolved quickly. Since morning I am unable to make calls from my number. The automated announcement says “Talk is not included in my plan.”Strange enough my wife has a public mobile and she is also getting the same announ...

Are there any updates to enabling direct debit as an Auto-Pay method?

With so many issues with autopay and adding the credit cards (none of mine unfortunately work), including foreign cards not being accepted and MasterCard debit obviously not being accepted, are there any updates on direct debit being an option? I kno...

Resolved! Temporary service suspension - is there such option?

I have a quick question. Once in a while, I have to leave Canada for work and family matters, potentially at some point for several months. Of course I would like to keep my phone number active (it is my main number that I've used for many years and ...

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