Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,If you were waiting to patch your Android device against the Stagefright vulnerabilities, the upgrade is now available. It's less than 35 MB in size. I just downloaded it, without any problems.If you want to see if it's available to you, go to ...
Hey there PM Community, Just curious as to whos cell towers PM uses? I searched for Canada's largest 4G LTE network and got Bell but I saw another post saying that Telus is PM's parent company? I've also read that Bell and Telus do some tower sharing...
Given no news to the contrary I am reposting my suggestion to minimize pain for folks wanting to join PM during this spate of activation and porting issues: - when activating and creating your account use an email address that is different from your ...
I want to suspend the service for 3 months.I have already disabled the automatic payment service.I will turn on the automatic payment before the 90 days from now on. I am wondering if there is a way to inform Public Mobile about this suspension deman...
I've get SIM and activated SIM with purchase 90days plus Data. My phone's, "Xiaomi Redmi Note 2", notification says "no service" on PM SIM.I refer to this sitehttp://community.publicmobile.ca/t5/Phones-Hardware/What-causes-my-phone-to-not-receive-a-s...
Hi I don't know if anyone can help me, I just signed with a ported number from bell. I can make calls,send text and data is working but I can not receive calls, it keep going to voicemail. Please how do I solve this issue?
Hello Koodo is seling the LG G3 with Koodo. I have an old phone that i got from PM before January 2015. I have SIM for that. IT's one of those HUWEAI ascend phones ... those crappy ones. My plan was to have the phone with Koodo for 4 months, and afte...
So I been thinking, is public mobile really an experiment by their parent company Telus to see how much money they could save and what customers will tolerate by cutting all customer service and store services? Anyone that has emailed customer servic...
Hello folks, Sorry for my ignorance. But, I am coming from Wind and things are different there.As Wind is only available in 5 cities, as soon as we get out of the city we have to pay roaming charges. 1. If I am on provincial unlimited plan along with...
Hi Team, Just wondering as it is not listed, how big is our voicemail? Like how many messages can be stored before it reaches full? Cheers!
Hi Team, Finally got my Public Mobile SIM card and activated successfully. Only issue is that while call & text works, data doesn't seem to. Thought it was an APN issue but I checked and it looks fine. May you guys please assist? Many thanks! Cheer...
Sept/11/2015 Last night I tried activating my sim card but kept on getting credit card processing failures. It said that my credit card company had was not allowing the transaction. Needless to say i thought i may have typed my info incorectly and at...
Hi, I am trying to sign up with Public Mobile but whenever I try and transfer my number I get the number is invalid statement. I switched to Koodo 15 days ago so I still have 15 days left on my pre-paid service with them, why would I be having this p...
Hi there! I got sim card from public mobile. That's standard size sim. Now I bought iPhone 4s. What should I do? Bcoz I need micro sim for iPhone.
I checked my IMEI before switching, but now I'm starting to think that my Nexus S GT-i9020T isn't compatible.. Not a penta band phone? Yet I've roamed on Rogers before?!? (Yes, I know Public Mobile is Belus and not Rogers, is that the issue?) Any hel...
Bonjour a tous, cela fait deux jours que mon telephone ne reconnait plus le reseau et je ne suis donc plus en mesure de passer et recevoir appels ou message texte - et ce meme apres avoir retire et remis la batterie, carte SIM.Est-ce un probleme gene...
Hi! Is there any know incompatibility between the iPad and Public Mobile data plans? I recently received a new Tri-Sim from Public Mobile, and subscribed to a data plan. I was able to successfully test it in both an Andoroid phone, and an iPhone 6; I...
I registered my new Public Mobile SIM card.Then I setup my account email, password, security question.Then I picked a new phone number from the screen.Then I selected my monthly plan.Then I entered mt credit card info.Everything seemed so smooth and ...
I HAVE AN IPHONE 5 AND, i just activate a new sim card but I CAN notT RECEIVE CALLS, i just have outgoing calls
i bought a samsung galaxy core lte and would like to transfer my public mobile numbe to it. how do i go about this procedure
I realized many people ask similar Qs that are already discussed. So i thought making FAQ post might help them find already answered Qs. This is just a draft and i will surely add more Qs. Staff members please feel free to add additional details or e...
Hello, If I port my number from Rogers to PM, sign up for data only plan, then port my number to Fongo for VOIP services, will my PM plan get canceled?
I flipped open my phone yesterday to find that the screen read emergency calls only. Removing and replacing the battery and SIM brought PM service back immediately but I'm wondering whether other users have had the same experience, if it was just a ...
I have province plan and when I tried to call 647 number it says I dont have long distance to make this phone call. when I used my friend's chatr local plan only number called it and it went through. I have tried 3 difference PM province plan number ...
How can i get a new sim? i missed my phone now i want to order a new sim card
I paid my husband's monthly bill Using my debit card on sept 9, 2015 twice accidentally. My first attempt i thought didn't went through so I made another transaction. How should i get back the overpayment.pls help
Switched to PM from Koodo, installed SIM card, found signal, but no web, email or messaging. Had to hunt about here and see people who had similar issues--*you still need to configure the cell network on the phone*. I would have thought such an essen...
Who do I talk to to talk about my lost phone!!?? Or even if I can get a new plan with the same # and all of that! I'm sooo dissapointed in this company!!!!
can anyone help me out i m old customer with this service over 1 year now. i called customer service to get faster internet speed but now techsupport tried to reset network setting and it not working at all now. can anyone tell me how to contact cust...
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