Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Everyone! I'm currently unable to send texts, and the last time I got help from a PM tech rep he said it's because my Message Centre number was wrong. Not entirely sure how it gets changed, but I'm just wondering what it's supposed to be. If you ...
Hi there! I'm in desperate need to access my account to change settings and my password wouldn't work. So last night I reset it using the "Forgot my password" link and entered my email address, answered the security question and an email was sent to ...
Hi I am looking into switching to PB's new $40 plan. I currently have an Ontario phone number and live in Alberta. And would like to port my Ontario number to PB while staying in Alberta. Regarding province wide calling, how would this work? Would ...
Any1 got the same problem when changing the plan for exsiting customer?the error message shows as below"Sorry! We are having trouble with this page. Please try again later."
My new phone is working intermittenly - sometimes I can make & receive phone calls, most times I can't and it tells me I am "not registered on network". Text is the same. I got a new Galaxy from Orchard, installed the sim that came with it, and regis...
My coverage fluctuates between 1-3 bars generally in my neighbourhood but been able to call/receive calls successfully. Might be due to my phone. Curious to see others general experience is with it!ie. Outside, @ work, inside buildings etc.
Hi, my current plan ends December 18. I saw the Fall 2016 promo last night and added it to my account making it 'renew on the next cycle" so it starts on December 19 with the 90 day /4gb/$40 Fall2016 promo. However, my data has stopped working since ...
Forgive me if this is the wrong place to ask, but I did a search and didn't come up with anything. Is there a way to find RSS feeds for the various discussion forums? I'm switching over to PM from Rogers, and I'm keen on getting in on some of that ...
Hi, I have setup my account last week, on October 20, 2016. Phone is still not working. Received confirmation email that my account is active, $53 was deducted from my card right away. My phone says public mobile on it but there is no phone service. ...
Folks, Does public mobile provide an exportable call history with detailed caller location indicating my name and current address for the past 12 months ? Thank you
Initiated a port of my number from Wind last night. My phone updated fairly quickly to the new number, can make outgoing calls. Incoming calls still go to Wind. Can someone poke the system? @Shazia_K (Will be setting up Wife's phone today as well, ho...
Hi all, Today is the start on my second 90 day term. I have autopay activated. Recieved SMS saying 90 days expiring please pay or if auto pay enabled do nothing. I future dated an account change to a lower fee, as heading out of the country. I...
I have found the list of my data usage. However I would like to see how much data I have remaining on my plan. Where can I find this?
Can I purchase the promo plan now but have it start in Jan 2017? Or can I purchase a minimum plan that ends in 90 days and switch to a higher plan that can start around Jan 2017, when the lower plan ends. Reason: Out of town -- but will be back in ...
Hello again. I have just purchased two Sim cards today and I am awaiting for arrival to activate them. I am currently on wind and have two lines on the same account. I am the primary account holder and have my number as the primary line. The second l...
Hi, I was wondering if I wanted to port away from PM would I be eligible for a refund for the remainder of the service I paid for? Thanks!
http://ca.blackberry.com/smartphones/dtek50-60-by-blackberry/specifications.html New Blackberry
I activated a SIM card earlier today. I tried to port my number from WIND. It appears as though the number has partially ported. I have inserted the public mobile SIM into my phone. When I make calls, the caller ID on the target phone shows the corr...
Hello there, About 5 hours ago I activated my sim card and requested a number port from voip.ms. I received a text telling me my PIN, and I am able to make outgoing calls showing my ported number but for some reason I cannot receive calls, nor can I ...
Hi guys. New here. Greetings.Switched to the $120/90 days plan but now unable to dial out or in and no data even though I see LTE or H++ signal. Appreciate any help please?Thanks much!
Received my public mobile SIM card today. Went to go activate it, entered in all my details, etc, but it failed on the final page with an obscure error. Now I can neither log into self serve (although I did get an email saying my account was created)...
So I have two problems here, I attempted e-mailing customer support, but after many unprofessional emails back and forth and the amount of times to repeat and re-explain and the same information traded over and over again, I'm making this post.I firs...
Hi there, trying to port my number from bell but getting a "sorry, we are unable to process this request....."Help!
Hi everyone, I just want to know what is the "Top up your account" means? Thanks,MC
Hi All, Wondering if others have this problem as well: Often when I respond to a post, it will say that the posting is succesful. If I leave the screen and come back to it, my response does not show and I need to reply again. Usually the second time ...
My account is reactivated as it was off for 1 day. Account is topped up by ive yet to have phone access. Is there no customer service?
Why are you charging 210 for 12gb with canadawide calling and texting? that's WORSE that rogers or any company out there. Seriously...you guys are worse than crooks. videotron...6GB/unlimited canada calling and texting - 66$ You scammers....6GB, ...
Is your website down? Got message, This site can’t be reachedstore.publicmobile.ca’s server DNS address could not be found. Try running Windows Network Diagnostics.DNS_PROBE_FINISHED_NXDOMAIN
Official response from Public Mobile: Future dated rate plan change:We have existing customers who have future dated rate plan changes to get the promotional plan and, in some cases, the change is not sticking. We are aware of the issue and we are co...
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