[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
5G reward for signing up May 25-26?
Hi, I signed up for the PM plan on May 25th. There was a promotion on teh website that day that said a 5G data plan would be added if you signed up for PM on those dates. How do I access the 5G reward for signing up? Cheers.
Resolved! New sign up failed, not able to log in.
So I just tried to sign up, everything went well until I attempted to activate. It processed for about 2 minutes and told me it failed and to log out and log in. I tried to do that but all attempts failed. When I try to reset my password, it fails to...
Resolved! Add on plan
Hello, We bought add on plan for US roaming on Sunday May 26th to start right away. We are in US now and my phone has no such service available despite payment already processed on my credit card. Kindly contact me as soon as possible because this is...
it seems someone cloned my phone number
Hi, I get getting phone calls from people asking why I phoned them, I've literrally gotten dozens of these phone calls in the last few months. Problem is, I've never phoned them. It seems someone has cloned my phone number or something. How can this ...
Resolved! New activation network problems
Hello guysI'm trying to write to everyone I can to get some help!Last Thursday I activated my new number with PM. From the first day I wasn't able to call( my account is active), the next day I even bought a new phone, now I cannot do anything, "Not ...
Resolved! Changing Payment Plans
Hi guys,Yesterday I received a notification for my billing cycle - I went online to change my plan from 3 + 3GB BONUS at 3G Speed /90 days to the Special Offer! $40 for 4.5 GB + 500 MB AutoPay Bonus.It seems as it did not go through. The website is ...
Resolved! No SIM
After years of service with PM got a random "No SIM" message yesterday which has continued despite restarting and ensuring the SIM card is in proper position. My last plan renewal date was in April and everything has been working fine since then and ...
Can I move my Public Mobile plan to my second phone?
Hello, I have two phones. However, I'd like to have my second phone (to Public Mobile). Can I do that? Will the referrals and credits be passed to the second phone number? I.e. First phone - With Public MobileSecond phone - other provider (but would ...
Some links to websites are not working
Anyone having issues with linking to certain websites? Not able to reach PM Community or BBC News.
Payment issues
I am having issues paying my bill. No matter what card I try the site keeps rejecting them. I have been in touch with my card companies and it is a problem on PM end. I have sent private messages to the team over 24 hours ago with no response. My bil...
Resolved! SIM Card Pin
May I ask if anyone actually knows what the standard SIM Pin is on a Public Mobile SIM Card? I would like to enable a SIM Pin but do not want to PUK my SIM as you only get 3 attempts. Please only reply if you know what the PIN is by trying on your ow...
Help!! Phone plan suspended!
Hi I have confirmed that my credit card works without issues and have been able to make payments to other vendors.But for some reason when I try and pay my balance on PM my card gets denied. I was on auto pay for years without issues!I even tried to ...
How to see exactly how much data is used on the website?
Can't figure how to see how much data the company has on record of me using. used to be on overview, but it's gone?
Resolved! Mod Response Time?
Hello, I'm new to the service activated around 3PM-ish EST Yesterday (Sunday) and still haven't recieved an initial response. Trying to port my number from Koodo - I sent a PM to the mods as instructed by the help docs. -Thanks
Resolved! @Moderator_Team New activation - transfer # koodo - activate promo 5GB
@Moderator_Team
Activation error
Hi,I bought public mobile a few day back and did my activation online. However for some reason outgoing call seems to be working but not my incoming calls. The moderator team has stopped replying so I do not know what to do. I was hoping to get a ref...
Resolved! Change Phone Number
I’m new to public mobile and I want to use my old mobile number. I tried to do it through My Account but it wouldn’t accept my number. What do I do?
Deceived at Walmart and by the website
I saw the ad for the flash sale of 5gb with a $25 activation $I went to walmart and asked if it was one time to be sure before I switched . They read it and said it wasnt . so I ported from Koodo. I now see in the forum that its one time . Even th...
Switching plan problem
hi, My account is to switch over to a new plan today May 27. When I checked my account it said plan expired and account is suspend. i tried to make a payment by switching the credit card payment for the autopay of the new plan and i got an error. Co...
Credit card denied
I put in my credit viaa card information with exact capilaization and space but it does not work.
Resolved! New sign up - Sim card not connecting
I have an existing PM Sim card, works great. I got a new one with a new phone number today but it will not connect with the network using the same phone. My online account looks fine with payment taken and rewards added. I can call the number and ...
Resolved! How can I get the referral back after activated the account??
The Sales forget put my friend referred number when she active my account. What should I do?
i’m about to loose it
so i bought this public mobile prepaid card today, been nothing but trouble the whole day finally it let me log in i don’t know how many time i tried to activate my sim card today and now that’s it’s activated the 20 dollar voucher that i had to pay ...
Resolved! Unable to send nor receive text messages after activation
Hi, I just activated a new PM plan and got a new number along with it. I can make and receive phone calls, and data is working just fine too. I was about to go ahead to make a new account, but never receive the text containing the 6-digit code. I tri...
Resolved! Help please! Sin card lost
Hey guys, Please someone could guide me. I brought my sin card yesterday but I lost my cellphone before create my account here in the public mobile website . It is possible cancel the number?
Resolved! $10 referral bonus inquiry
I just signed up with public mobile. I used my friend as referral. My friend received $1 off per month. But I do not see the $10 bonus I am to supposed to receive on my account. When will I be seeing that?
Resolved! Haven't received Sim Card after 10 business days.
Information:- Haven't received Sim card after 10 business days. - Recieved Text that it was shipped on May 13th. No other updates.- Confirmed Address is correct. - No PM sim cards are available in the surronding areas that I currently reside in. Con...
Resolved! 5gb bonus - May 25-26
I just signed up for the $25 pre made plan with 5gb one time add on bonus. Shouldn't 5gb show up in my account or does it show up after 7 business days?
Unable to port number from Koodo
I just signed up for PM today and tried porting my Koodo number so I could use it on PM. I did this through Koodo self-serve. Afterwards, my Koodo SIM was successfully overwritten by my PM number but my PM SIM doesn't connect and my Koodo number (the...
