Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What is the APN for Jpro8? My phone did not just automatically pick this up, and I may need to enter all the information manually. Thanks, GT
Hello, I purchased the USA data roaming on January 22. I know that I had to add funds before I get the add on so I added funds a fees days prior. The data roaming worked for 70 MB but stopped working after that. I did purchase the 250 MB as the $20...
I have 2 separate issues. 1. I can't open a self serve account because it tells me that either my number is invalid (I've had it for years) or I already have an account. When I enter my email, it says it's invalid. It is possible that I gave my old a...
Hey! Is it possible to renew my plan a couple of days early if I run out of data? I thought I read this somewhere. Can anyone help?
I believe I have been having billing errors. 1.) As of right now I have 2 people referred on my account, and it shows that, but I'm only getting $3 every 90 days reduced rather than the $6 I should be getting.When all my discounts are said and done, ...
Please suggest if I have Province wide calling plan, can I still make calls to Toll Free numbers starts with 1-888-xxxxxxxxxx or not ?
I have a login for the community chat. Not a customer yet, but will be in the next few days. Is there any way I can change my profile name in the chat? I can't seem to edit any changes
I'm ready to switch to PM. For two accounts. Hoping to get a promo, don't want to miss one. Any coming up? Or on now?
Hi, I changed my visa one months ago,but I forgot the account.I set the auto-pay for my grandma before,so she is disconnecting and the service is unavailable.I already used the way to dial #061# ,it still dosen't work. I entered the phone number a...
I had a PM line that I put on suspend as I was away from the country.Now that I am back and trying to reactivate it.There is more fund in the account than the monthly plan rate but I still cant process the reactivation. Please assist.
I am trying to activate a Sim card which I just purchased at Walmart and I keep getting an invalid Sim message any help would be appreciated. @CS_Agent
When I setup the phone account for my mom 3 months ago, I registered and set up auto-renew payment from my own credit card. Now that everything is settled and running smooth, I’d like to switch the auto-pay from my CC to my mom’s Debit Visa so that s...
Hi folks, I recently ported my iPhone 7 to PM from TELUS and the port went very fast and smooth. I didn't think of testing my voicemail until I missed a call and needed to access voicemail to retrieve it. Unfortunately, the 'call voicemail' button mu...
Hi; I am at a lose as what to do next. I have confirmed 3 time the phone is unlocked! I have checked my PM acoount says active and paid yet still no service. I have gone out and bought a new sim and registered it - still no succces I have rebooted...
My phone has been reading no service since 7:15 am. My account is still active and I’ve tried resetting my phone and manually connecting to the network and nothing works
Sorry, My english not good.Yesterday I activated a PUBLIC MOBILE calling card.The phone number is used LUCKY phone number 902xxxxxxxEverything seems smoothHowever, my new card can only make outgoing calls, and the phone number is displayed correctly...
can i keep my number if i switch to public mobile
Hi all; I went to london drugs bought a sim and activated it today. Hours and hours ago got the welcome message but my sim say no service and invalid sim. I have reset and rebooted the phone about 10 times. Please help!!! My account says act...
I just created my account and tried transfering my bell number. The thing is the payment was collected and then the website kicked me out. Now I cannot log (seems account wasn't created), I gor charged on auto pay and have no idea what's going o happ...
i paid 25 dollars i have 613 number i always call 819 i want to change it as i cant call
How does it work
both my wife and i signed up in store in december when they were promoting a free sim card and a free month of service.we got the sim card free of chargenever got the free momth whats up?
HelloI am going to travel to the U.S. with friends. Their phone numbers are all Canadian numbers. What Add-Ons I should have for the travel? I would like to call and data. Are 'US Roaming - Unlimited Talk (10-day)' and 'US Roaming - 500 MB Data (10-d...
Hi mod, I am travelling next month, how do I stop my payment, I have already turned auto pay off, will it still process the payment if I have an available fund?
HI, As of now, Does it need Mod to involve for porting Koodo prepaid phone number to Public mobile? Regards, William
helloi have a plan 10 dolars plan for 50 minutes, i run away of minutes and i am still 2 weeks for the date to pay.can i recharge some money to have more minutes until my cuting date?Thanks
Hello approximatly a week and a half ago I activated a plan with public mobile that includes - 5GB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextI transferred my phone number from my old account with rogers to my new public mob...
If anyone sees something fishy, post it here. Let's work together till the "product specialist and our back-end system team " fixes this issue. If you see something, say something. Both of these posts were just marked as solved to the same party, But...
Hello, I am trying to get the invoices for my phone plan for 2018. How do I do that? Thanks
hello all!for the past couple weeks, I've been getting phone calls from Public Mobile for some reason. My phone will ring once then it proceeds to hang up before I pick up. Calling back gives me an automated message saying talk is not a part of my pl...
