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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can I have multiple SIM cards activated under same account?

How can I activate another SIM card (for my child) under my existing account? Thanks.

unable to call local number

Hi,I am trying to call another local number in Toronto with provider chattr but keep getting error saying I need long distance plan to call this number, please help. Thanks,Madhur Kumar

No Incoming Calls, Everything Else Works

Hi, I see there are a few people with this issue, and I'm new here so sorry if this is not the right way to contact. I have everything working on my and my wife's accounts, except both cannot receive incoming calls. We did do a number port-in and th...

Question: Can I port number twice?

Can I port a number from Bell first then port another number again? Reason is I need to stop the bell serive (tablet plan) first asap, then I will port my old number from fongo in. Thanks in advance.

Resolved! Porting wrong number

The "alternate number" field is confusing. My phone shows now the number I put in the "alternate number" box. The number I asked to be ported, it did not got ported, instead it was ported the "alternate" which is my work phone and could get me in tro...

Discrepency in Plan Cost

Pick a plan on website https://publicmobile.ca/en/on/plans 30-Day, Canada Wide, Global, 4GB/30 days = $75.00 Plan Upgrade page https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToChnagePlanPage 30...

Service Interruption in Surrey, BC?

I have been experienceing full signal drop multiple times, this has just started within the last 3-4 hours. Area that i am in, Any reports of service interuptions out here? Latitude: 49.171738 | Longitude: -122.685268 Thank You

Resolved! VoWifi / Text plan

Hi, I had couple of more questions in continuation to my earlier post about porting to PM - Does PM allow Voice over Wifi ? Voice over LTE?- In the 90 day plan adding text or no text has no effect on the final price. It seems PM is offering global te...

My Account Login Error

Is there a problem with the My Account login? I have been getting the same error all day. Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page

Forum grading

Hi, One quick question, how does this forum grading defined and works? For example, how to be come the next grade of member here, I see Deputy Mayor, Model Citizen, Great Citizen, etc.

Resolved! Unable to Update Rate Plan

Currently my account doesnt show any rate plans.No longer shows im on a plan andAlso shows error when im trying to change plan "Sorry! We are having trouble with this page. Please try again later." Along with "Amount Due: " is blank

Resolved! Porting from Wind - general questions

Hi, I am very keen to port to PM from Wind. It would be great if the PM community could clarify on the following points. I tried to search for these questions in the community but was still confused hence posting them here - If I take a province wide...

Resolved! Number porting

Hello, i know this has been asked before, I'm trying to port my old number to my public mobile account. I can make calls with PM ( no texts) and they are from the number i want. When someone calls or texts me, though, they go to my phone still set up...

Thoughts on the community

Hi all! Just a random little message here... I have been part of this community for only a few weeks now, but I wanted to thank you all for being so awesome! Everyone here is so helpful and kind. The mods are always quick to assist members who need ...

Resolved! No inbound calls on new account outbound calling works

Hi, My activation is less than 2 hours old, so it may just be a time thing, but I have no inbound calling, outbound works and the caller ID reflects correctly, but the inbound receives a recording the number cannot be completed as dialed. I requested...

Resolved! How PM works for somebody often abroad?

I'm often abroad for long periods, and despite having a good deal with Koodo, I pay a lot for months that I don't use. PM seems to have something interesting to offer for somebody in my situation, but I feel the website is unclear about exactly how i...

Resolved! data usage amount

Used 42.896 MB showed under the add on usage page but 28 MB used added up from the usage history page. Can anyone explain? Is MMS including the text message which do not count data usage?

Future Changes/Features/Releases On PM?

Lol I continuously get email notifications for the new rate plan thread which appears to be causing many current PM members (Including myself) issues. Next time you do something like this PM, might I suggest possibly changing the policy from simply r...

Resolved! Redeeming Sim card shipping cost

Hi PM, when I was signing up it said that I can get the cost of the Sim card back after I have registered, how do I go about doing that? I can't seem to find any links. Thanks.

Install apps

do you know how to install apps without going to google play? i have deleted google play on phone, by accident and now i can't install any app. please help me!

Strange international SMS

I just changed my 4gb/province-wide talk/canada-wide text to 6gb/province-wide talk/international text. After I changed, I reboot my phone. Everytime when I reboot, I always get 2 or 3 text messages say that I cannot send text outside of Canada. A...

Refer a Friend Bug - Number entered does not belong to a valid public mobile subscriber

Hi Everyone New to public mobile. I was with Rogers/Fido for about 14 years. I set up the account today and all is great. The only bug I ran into was during the registration when adding a refer a friend phone number. A friend I work with who has b...

Resolved! Unable to get data working on lg g4

Have a koodo branded but network unlocked lg g4 on which I can't get data to work. Ported number from koodo and lte was working wonderfully on koodos system. Now for some reason or the other even after several hours of apn setting changes, restarts n...

Resolved! Phone not registered on network. . .why? we activated and bought plan & IMEI is good

A bit frustrated spent over an hour filling in information online. Paid, IMEI good . . .can't make a call. Please help!!!

Resolved! Can't Receive Incoming calls or text

Hello! I'm new here =] I recently (15 minutes ago) activated my Public Mobile SIM and ported my old wind number. I'm on the $120 plan. I cannot receive incoming calls or texts for some reason but I can make outgoing calls and send outgoing texts. Do ...

Resolved! Account Suspended

I have a question regarding my account. My last payment was May 25. After that I did not pay because I am travelling during the summer. I received a survey from Public Mobile writing: "Your feedback is important to us so we can understand why you lef...

Resolved! Data will not work with Iphone 4

Any suggestions on how to get the data to work on an iphone 4 from Telus? I referrred a friend and we put in the IMEI number before he signed up and it said it will work...phone/texting works but data does not. Already committed & paid to a 90 day ...

Auto Pay, data not working

So my auto pay date is Aug 2, so I'm expecting to be charged today for the next 90 days.The issue is my data is used up until then, so data is not working for me. When does Auto Pay happen? What time usually? Also,I see the new $40/month plan for 90 ...

Resolved! Cannot use data on my plan.

I have canada wide, global text and 6gb. Paid for 90 days. But for some reason i cannot use data. I am using an unlocked iphone 6 plus. Calling works. I tried changing my network settings from the default isp.telus.com to sp.mb.com does not work. Tri...

Resolved! what happened to my current plan?

I was signed up for the plan (including unlimited canadian-wide calls and text messgages with 4GB data) of 90 days for $135.but today when I checked my current plan, I found the amount of my plan is $180. Can anyone tell me what happened to this?More...

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