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It's been 11 day since I've activated my sim card, paid for the service and sent in a porting request. Nothing has happened since then, my old carrier sim card still works on my phone. I was wondering if any of the mods can please help me fix this is...

 I've just activated the sim card and my account today. After I had entered all the info for activating a sim and selecting a plan, in the transaction summary, it says "Sorry your account activation request has failed......" but on the bottom it also...