Puk code

[dgt123]

I need my phone to work. Please tell me my code

[geopublic]

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@dgt123 wrote:

I need my phone to work. Please tell me my code

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@dgt123  Please reply to the above questions so that we can help you resolve your issue. As others have mentioned and judging by the fact that you just signed up your phone might be locked to your previous provider. Public Mobile cannot help you and you must get the Network Unlock PUK code from your previous provider.

If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat. To start a live chat session from Samsung's Contact Us page:

https://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.

Hope this helps!

[GinYVR]

@dgt123What kind of phone are you using? Is the phone unlocked? Is the phone new to the network? What happens if you put in another SIM card that is under the Telus banner eg Koodo?

The default code SIM PIN is 1234.

[computergeek541]

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@Dunkman wrote:

@dgt123 

Can you explain your particular situation that requires the PUK code?  

In general, PUK codes require the help of the moderator.  Moderator wait times are 1-2 days.  For some Samsung phones, you can contact Samsung directly for PUK code either via phone or live chat. 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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To clarify, those are two different types of codes.  Moderators cannot provide a network unlock puk while Samsing cannot provide the PUK for your sim card.

@dgt123, what is the exact on-screen message that you see?

[Dunkman]

@dgt123 

Can you explain your particular situation that requires the PUK code?  

In general, PUK codes require the help of the moderator.  Moderator wait times are 1-2 days.  For some Samsung phones, you can contact Samsung directly for PUK code either via phone or live chat. 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437