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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to use Holiday add ons?

Hi there Last year and this I added the free Holiday data. But I don’t know how to use it.

Account holder has died, how do we stop payments and close the account

See subject. Can't submit a ticket because we get an error verifying by "My Account", and we don't know what PIN was used for the account either. Trying to get this done before the next payment comes out. Edit: Payments are taken out of a joint accou...

Resolved! lost my phone, need help

I lost my phone today and I dont know the likelihood of recovering it since it looks like someone has it in their possession. What is the step on recovering my old phone number? Is it as simple as buying a new sim card and changing the sim card throu...

Resolved! Would like to change Plans

Hello everyone I currently have a plan for 8.5 Gigabytes for which I pay $50/month However on the public mobile website I see that there is a new plan for 9.5 gigabytes for only $48 Am I eligible to switch? I went on my account dashboard to change t...

Resolved! Can guests reply or ask a question?

Do you have to register or can you just post or reply as a guest?

make a bill payment

Resolved! Talk is not included in your plan"!!! I could not make a voice call at all.

@Catherine_T Unfortunately, NOT SO MERRY for me! I have never had any trouble with my phone service since I started with PM in March this year.Then I got this free gifts offer yesterday. Claimed the 2 free gifts last night. Checked my self-service ...

Resolved! Calling Toll-free services

Hello, I recently ported my rogers phone number to public mobile. Although rogers account shows the service is no longer continued, I want to call them and make sure that my account has been closed. The issue is the rogers number does not work after ...

Re: Beginner’s Guide to the Community

I need help porting in old number from another provider

Resolved! I have a billing related inquiry. Any chance I can speak to a moderator

How do i contact a moderator regarding a billing inquiry

Resolved! Loyalty rewards

How often do we get Loyalty rewards?

phone

Please confirm that my account has been terminated for phone number **********. The SIM card never worked

Have a problem. my autopayment for me and my wife didn't go thru today due to our new debit credit

Our autopayment didn't come out of our account today for me and my wife because our debit/credit cards weren't updated. We just updated them both on selfserve public mobile.caWe tried to make a manual payment to make up for the missed payment but not...

Trouble with activating iMessage and duplicate messages

I just recently got a Public Mobile plan and was before just using iMessage to text others with no phone plan. I noticed that I have sometimes been receiving texts twice or even up to 5 times by people who only sent it once. This only happens when I ...

Resolved! New Samsung A71. Not on Supported phones list

I recently purchased my first Samsung and was reccomended to Public Mobile from a family friend. I have set up my account and now just need to connect my phone. little did i know that the phone i had selected was not on the list of supported phones. ...

can not login to my account

Resolved! can not login to my account

Hi I am not able to login to my account. Can you please assist? ThanksLily

Resolved! Change e-mail address.

How do I change my e-mail address on my account?

SIM Card Blocked

Good day. Can anybody help me out? My phone says SIM Card blocked. Help?

Resolved! Data not working

Hi , I have made a payment to top up my data when my balance shows zero . But the data is not working, I can’t google search nor play videos? What’s wrong? Please help ?

Resolved! Is this phone compatible with this public mobile sim?

I tried using the phone compatibility page to see if it works for public mobile sims, page seems to be down... https://www.walmart.ca/en/ip/Samsung-Galaxy-A70-128GB-6GB-RAM-A705MN-DS-Smartphone-Dual-SIM-Blue-Unlocked/PRD6B08X0L0ORJM

Resolved! Translink shortcode 33333 is not working

You can text Translink 33333 for bus schedule. It is supported by Public Mobile based on the list. Somehow it is not working for me now. I tried other shortcodes and they are working. Any idea/help?

Two phone services on the same email address, cannot open a second selfserve acccount

I purchased two phone sims recently and the store used the same email for both phone numbers. I can only create one selfserve account. When I tried to create a second one it says that it is already setup, but it is not. How can I change the email add...

Not receiving text messages

Hello,I just got a cellphone number with public mobile 1 month ago. I realized that everytime someone send me a text message from an iPhone I don't receive it, but the former phone number owner does it. What should I do in this case?

tranfer old tel num to public mobil

fido old tel num to public mobil

My service is down

Hi I became a public mobile customer in November and i was told I would get my second month free renewal. December came and I got the text that my renewal was successful, but today my service was suspended.

Resolved! Report service outage?

I live in a small community in Yukon, Canada and our cellular service has been down for over 14 hours. My problem is I don't know who to report it to. Public Mobile does not have a chat/report outage function, I can't report it to Telus unless I have...

Autopay

how do I update my account with my new card

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! How to use Holiday add ons?

Account holder has died, how do we stop payments and close the account

Resolved! lost my phone, need help

Resolved! Would like to change Plans

Resolved! Can guests reply or ask a question?

make a bill payment

Resolved! Talk is not included in your plan"!!! I could not make a voice call at all.

Resolved! Calling Toll-free services

Re: Beginner’s Guide to the Community

Resolved! I have a billing related inquiry. Any chance I can speak to a moderator

Resolved! Loyalty rewards

phone

Have a problem. my autopayment for me and my wife didn't go thru today due to our new debit credit

Have a problem. my autopayment for me and my wife didn't go thru today due to our new debit credit

Trouble with activating iMessage and duplicate messages

Trouble with activating iMessage and duplicate messages

Resolved! New Samsung A71. Not on Supported phones list

can not login to my account

Resolved! can not login to my account

Resolved! Change e-mail address.

SIM Card Blocked

Resolved! Data not working

Resolved! Is this phone compatible with this public mobile sim?

Resolved! Translink shortcode 33333 is not working

Two phone services on the same email address, cannot open a second selfserve acccount

Not receiving text messages

tranfer old tel num to public mobil

My service is down

Resolved! Report service outage?

Autopay

Cancel public mobile as I have joined telus

Charged twice in one month

New credit card, but can't find a way to resume se...

Port my number out from PM but services on hold

Public Private IP confusion