Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Going to florida for six months.Can i insert a us sim into phone while there and use for six monthsand on return insert my public sim card and will my account stillbe good. I plan on keeping account active while away.Thanks
Hi. My wife, while out of the country, put a SIM card from her native country into her cell phone for use there. On her return, she now can't find her public mobile SIM card. Mind you, we had an old, yet never used PM SIM card lying around the house....
Whenever I call someone it says I'm in the US but I'm very much not. Is this is a normal thing? Are people going to get charged when answering my calls or am I gonna get charged? Is there a way to change this?
Today my phone can’t call out some of phone numbers ( I can call my home number but when I can my son’s cell phone number, always turn to voice messages), also I can not receive call in anybody know who I could contact with? Thanks
Hi, I just signed-up with public mobile, no less than 20 mins. ago and have successfully ported my number with my old carrier. However and upon completion, my phone(iPhone 12 Pro) is no longer working, when I enter the cellular section, it asks me fo...
Another thing I find really odd about this company is when we go to sign up for instance at London drugs or wherever they have access to a live person ( no problem ) as soon as we sign up ( big problem ) All of a sudden customer service for us is not...
What I find very ironic about living in 2021 is that when money needs to be debited from our account it can come out immediately. When we are supposed to get refunded for an over charge it takes 5-7 business days not including weekends or holidays. A...
HiWhen I was activating my service, it didn't go through the first time. It went through the second time but I checked my bank account and found I was charged twice. What do I do about this?
Hi.I forgot the password for my account log in because I need to update my auto pay credit card information. Also, my password reset email no longer use, I really need to reset all the username and password. please help!
Only sends/recieves data on LTE connection. But once it falls back on H+, no data is exchanged. I live in an area where LTE isn't always available. Any solves? Phone:Samsung S20 5G, USA version. Seems like the area I live in has high fluctuating sign...
What should my various iPhone settings ("Cellular", "Messages"...) be in order to send/receive picture texts without using my data plan allowance? I have a limited data plan for emergency use only. I realize that a data plan is required to send/rece...
Dears I cant remember any detail of my account pleasemy phone number ***my e-mail address ***I need my account number at lest or reset my password thanks alot Edited by moderator
I open the first PM account for my husband a month ago. Yesterday it was last day of the cycle and there was a message in his account ” plan expired” but Everything worked the way it should. This morning, when he checked, the account status was “acti...
We activated with public mobile but it was problematic and questionable if it worked. It seemed to work eventually and my son used the phone (and ran out of data). Last week it was supposed to auto renew, but it did not... now he can't use the phone ...
I need you to approve the transfer of my number and I DO NOT have the phone to put the SIM back in because my phone is now an e-SIM now. Lucky says that you are sent an SMS but I cannot reply to it.
So I'm having a problem with my Public Mobile sim card. I just got a refurbished (unlocked) Samsung Galaxy S9, however, when I put the sim card in – although it registered its presence – it doesn't register the network, saying "Network Unknown". I t...
I am currently paying $1 + tax for my bill due to my rewards points. Once it gets down to $0, what happens if I end up getting additional reward credits? Or does it just stop there and I should upgrade my plan?
Had a random person call me and said "I'm returning your call?"I told that person "I did not call anyone I am here sitting at my desk."The person said "Is this your number (xxx-xxx-xxxx)? It was repeated back to me correctly.I responded "Yes it is, b...
Hi all,Please be aware that there are fraudsters offering people Telus internet loyalty programs, as part of the supposed upgrade they are asking for people's Public Mobile account numbers. I'm not sure what they can do with this information but be c...
This has been happening with my Coolpad Snap for a few weeks and working with Coolpad tech support has failed to resolve the issue. Today, my husband informed me that his Alcatel Go Flip has the same issue. Settings on both phones have been checked...
I get this when ever I try and reset my password ForgotPassword/OldPasswordNotValidContactAdmin. tried on every different browser and in incognito and it always says this.
