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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73536 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75184 Views
  • 181 replies
  • 32 Bravos

Oh no! It looks like something went wrong,

I get this message every time I try to access plans and addons.Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the Login Page. I tried to make a payment and reactivate my account...

RockinRobin by • Great Neighbour / Super Voisin
  • 2917 Views
  • 11 replies
  • 1 Bravos

Resolved! Add on page not working

Trying to get a us roaming add on, but the self serve page keeps telling g me there’s a problem. Already tried looting out and back in.

Hb1200 by • Great Neighbour / Super Voisin
  • 1597 Views
  • 6 replies
  • 0 Bravos

payment voucher not printed well, can't be read

Hi! I bought a payment voucher but it wasn't printed well to be readable. Talked to the store manager but he said he can't do anything, told me to call customer service instead. What shall I do. Thanks 

josh_pmobile by • Good Citizen / Bon Citoyen
  • 4347 Views
  • 29 replies
  • 0 Bravos

Resolved! vacation plan to keep phone number

We will be out of country, but would like to keep our phone numbers for when we return.  Is there not a vacation plan with a better rate?

bobbanting by • Great Neighbour / Super Voisin
  • 2261 Views
  • 8 replies
  • 0 Bravos

Occasional issues with sent messages.

Hello! Ive been made aware of an issue with my outgoing messages. Every once and awhile, I'll send a text to someone, I'll see my phone say sending followed by sent/delivered - but my contract doesn't get the message.  For example, this morning my gi...

Hefty_kev by • Great Neighbour / Super Voisin
  • 2153 Views
  • 10 replies
  • 0 Bravos

Resolved! Account renewal

Is it possible for me to deactivate my account before the next renewal date, and then activate it again at a later time. I need answers quick. Next renewal date is the 4th!! Thank you! 

Unknownnnn by • Great Neighbour / Super Voisin
  • 1804 Views
  • 7 replies
  • 0 Bravos

Resolved! Tells me I have enough balance when my balance is $0

I am trying to add funds so I can pay my bill. It’s currently showing I have $0 but when I try to add funds it says I have enough balance currently. It’s very frustrating I want to get the payment over with. 

Alycatxo by • Good Citizen / Bon Citoyen
  • 933 Views
  • 2 replies
  • 0 Bravos

Resolved! $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US

Hello,How does last Christmas "$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US" exactly work?- Does it mean that I could use the 500min only for local or long-distance Canadian calls?- Am I supposed to do anything particular to activ...

EA73 by • Good Citizen / Bon Citoyen
  • 1764 Views
  • 4 replies
  • 0 Bravos

Resolved! sim card order not shipped yet

hi all i ordered public mobile sim card almost a month a ago but i have not received yet.how can i contact them is there any phone number or email

kashas77 by • Great Neighbour / Super Voisin
  • 915 Views
  • 3 replies
  • 1 Bravos

Resolved! Promotion codes

How do I receive promotion codes and when?

trapman71 by • Great Neighbour / Super Voisin
  • 1294 Views
  • 3 replies
  • 0 Bravos

Resolved! New plans

Hi,Do you guys have any clue why the other plans don't show up anymore in the account?

Nasirk by • Great Neighbour / Super Voisin
  • 1915 Views
  • 8 replies
  • 0 Bravos

Resolved! Help

I need to talk to a moderator via private message can anyone help?

levi2 by • Great Neighbour / Super Voisin
  • 1383 Views
  • 3 replies
  • 0 Bravos

Resolved! Overpayment

I made an online payment earlier this month, which was constantly getting denied, it got accepted around the third time, however i was charged for all three tries, and id really like to speak to someone regarding this

Anannyasingh by • Great Neighbour / Super Voisin
  • 3461 Views
  • 16 replies
  • 1 Bravos

Resolved! 2GBBONUS Promotion

I'm trying to change from the $25 plan to the $35 one so I can receive the 2GB promotion. It keeps saying that I am not eligible for this promotion. Do I need to activate a new SIM card to receive this promotion?

Caitlyn1 by • Great Neighbour / Super Voisin
  • 1016 Views
  • 2 replies
  • 0 Bravos

Use my Public Mobile Data

Hi, I am trying to use my data included in my plan but when I turn the Data on and restart my cell phone (in case), it just doesn't connect the data network at all.My phone is a Wiko Y61 the sim card Public Mobile is a a micro SIM.I see that I am con...

mat66 by • Great Neighbour / Super Voisin
  • 1239 Views
  • 3 replies
  • 0 Bravos

Problem in incoming calls

Hi there, What's going on guys? 3 days before i switch my service provider from chatr to public. I did the activation by myself not receiving incoming calls. I chat couple of times with simon raised a complaint got the ticket number. some one will be...

kousalya by • Great Neighbour / Super Voisin
  • 878 Views
  • 4 replies
  • 0 Bravos

Leaving Public Mobile

Hello,I want to switch to a new company and keep my number, but I lost my SIM card and was told I would not be able to complete the process without it. Is there a way to confirm the transfer of the number to the new company without the SIM card (mayb...

arielspalter by • Great Neighbour / Super Voisin
  • 2491 Views
  • 11 replies
  • 0 Bravos

Resolved! Locked out of account

Hi there, I’m hoping someone can help me. My account plan needed to renewed today but when I tried to login I was notified that I was locked out of my account. Not sure what to do next. I went to the place I usually get my vouchers but they said that...

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