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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Did anyone get the AMBER alert last night? Does anyone here turn it off on their phone?

Got the AMBER alert last night around 11pm. Then another one 15 minutes later. Was lying in bed and jolted me both times. Wish there was a way where the volume would start off gradually and then increase in intensity.

2 phones one plan ...Need to buy long distant plan for parner phone. any ideas?

Incoming calls not working

Hi, new to this provider. Didnt have previous carriers acct number when i set this up to port my pphone number. Wondering how to get hold of moderator in order to get my number ported properly.

Will moto g6 work with PM

I am looking at a new cellphone. Moto G6 XT1925-2 does not show up on the compatability table. Does that mean it will not work with Public Mobile?

Changing plans and keeping add on

I recieved a 5Gb promotional data add on in November that I havent used all of yet. If I change my plan, will I lose my promotional add on?

Port issues

I recieved a message that my port has been rejected by my old service provider (rogers) it is possible.I had entered something incorrectly. How do I "redo" a port?

No data connection, cannot reset APN,any ideas?

I cannot use data and I cannot reset my APN in my Oukitel C17Pro running android 9.. when I click APN in settings, it does not have a + sign for me to add new APN, and it does not allow me to edit (greyed out). Anyone have any ideas? It is showing te...

Resolved! Transfer number

I am trying to port my number from Koodo to public. I have sent 2 emails to modteam (Sat and Tues), but haven't heard anything back. How long does this usually take? My plan renews soon and want to avoid that charge and unfortunately I need to keep t...

Switching phones same sim

Is it possible to switch phones with your public mobile sim? My new phone says it's compatible and not locked to anyone but won't accept my sim.

Resolved! US Roaming - Effective Date

Good morning, I currently have a $40 plan that auto re-news on the 12th of each month. I will be travelling to the USA on March 19th. If I purchase a roaming add-on, will it take effect on March 12th (at the time of my renewal) or will it take effect...

Resolved! Purchased two US roaming packages. One did not work, had to repurchase.

On Feb 24th I purchased two US roaming packages: 1) 500 MB data2) 250 MB data plus voice When in the US once my 250 GB was used the system did not start the 500 MB and my data ran out. I purchased a further 1 GB data (Feb 28th) ($20 + tax). How do I...

Resolved! Warning misleading Amazon.ca Public Mobile SIM card with $10 credit for $14.99

Currently (March 5, 2020) this Public Mobile $14.99 SIM offer with $10 instant 2nd month credit offer is available at Amazon.ca. It's free shipping with a $25 Amazon prime one day order or orders over $35. I would say, its while supplies last.I ori...

Re: Account Suspended

I'm having this same problem and same message. My problem is that I am traveling today and can't add any add-ons while my account is suspended. Very frustrating. I still have service. Please help

Resolved! Sim card sent to Calgary, AB, but shipping address is in BC

So the tracking number shows the sim sent from Richmond BC on Feb 26, 2020, and shows it delived on Feb 28 to a non-disclosed address in Calgary AB. Shipping address on my Invoice is correct for BC. Seems to be no way to get my product or have this...

Reactivating my plan with balance

I have the 90 days 12gb plan. I already have my funds on the account. 129 to be exact. But it won't let me activate. It keeps asking me to do a payment. But if I pay with my credit card (which I did two previous times) it just charged me another time...

Resolved! The Mobile Shop offer 25k Points with $50 spending YMMV

Check your PC Optimum offer for 25,000 pts Spend $50 or more at The Mobile Shop (inside Superstore) YMMV If you are planning to switch your family members to PM, you can buy 5 PM SIM cards at $10 each and get back 25k points for $25 groceries at Sup...

Resolved! How to change plan when you are expired already

Not my personal phone, but one I am helping someone with. Their plan is expired, and we have added a payment in an amount that will cover the new plan they want. The account shows this credit. But still, we're unable to select the new 'less expensive...

Autopay

Why has my payment not been taken and my account deactivated?

Resolved! Changing email and payment info

How can I change my email and the payment information

Long distance calling not active

Hello,I get a long distance calling not active message when i call my wife's freedom number. Even though she is sitting beside me.

Resolved! Pay earlier

I’m on automatic pay. However, my 30 day plan finished earlier this evening and won’t be reactivated for another day at least. If I put a payment in now would Public Mobile use it to reactivate right now or will they wait until the due date?

Resolved! Unable to play my voicemail

I'm having a problem to open my voicemail. Do I need to change my password? I've been using my PM for 3days. At first, my issue was I didn't have a service network, now my voicemail. Thank you in advance for all the suggestions.

Resolved! I cannot validate my SIM card and buy a plan

I have been messing around with trying to get a SIM card I just purchased and it says it is 'invalid'. I have tried several times and never got to the end. Once I got everything in and it came back with an 'OOPs' remark that was not at all helpful....

Resolved! Re: Cannot receive a call

I just signed up and activated with Public and my incoming calls are going straight to my voice mail. I can call out.

Resolved! Used to have free data add-one, are they gone?

On my son's phone, we had been given some free data add-ons, taking his total to 3 GB a month. That's his original 1 GB at 3G speed, plus 2 more. Today when he went to use data, he found he has used up his 1 GB and the free add-ons are no more. Hav...

Resolved! International text not going out

Good evening, I changed from Virgin to Public yesterday and my internet, calls and Canadian text are working.However I have been trying to send an interntional text and it is not going out. I turned off and on my phone but nothing changed.I have the ...

Resolved! I can't remember the email or password to log in

publications en français

Je reçoit toujours des courriels en anglais et je suis incapable de les comprendre.Serait-il possible de recevoir ces courriels en français svpMerci de l'attention que vous porterez à ma demandeNicole & Adrien

Resolved! Outgoing Text Images Issue

I have an ACER X008DCCan receive incoming text images but unable to send outgoing text images. Can send outgoing texts without images with no issues.Confirmed that my APN settings are correct.Tried turning data on and off with no luck. Tried WIFI no ...

Resolved! A question I don't know how to ask - US cell coverage in Canada

Parts of my city are so close to the US, that they get US cell service (but not Canadian). Am I likely to get extra charges if I go to those parts of town with my cellphone on? (sorry, I don't know how to say it. I don't want to get extra charges ...

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