My phone stopped working.

[spierepf]

I've had this phone on your network for a couple of years now, and it has suddenly stopped working. I'm paid up, and as far as I know my account has not been disabled.

Is the network down or something? Can you maybe check the configuration on your end because I've done all the airplane mode and off-on nonsense that your mechanical turk was suggesting and it still does not work...

[pkaraa]

Does the phone turn on okay?

Does it connect to network?

Text works?

Calls?

Data?

Does other PM phones work in your area/building?

Which part is not working out of those on your phone.

[hTideGnow]

@spierepf do you not have neither r incoming and outgoing calls?  try also reseat you sim and see if it works

[Meow]

What is not working?

SMS? Calls? Data?

You said 'my phone stopped working'? Hardware broken?

If you have cannot use PM services, try your SIM in another phone to narrow down WHAT is a culprit...

[Anonymous]

@spierepf 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account number, 
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[t_p]

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@spierepf wrote:

I've had this phone on your network for a couple of years now, and it has suddenly stopped working. I'm paid up, and as far as I know my account has not been disabled.

Is the network down or something? Can you maybe check the configuration on your end because I've done all the airplane mode and off-on nonsense that your mechanical turk was suggesting and it still does not work...

---

@spierepf 

Can you try putting your phone on 3G-only (WCDMA) to see if it works?

[dabr]

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@spierepf wrote:

I've had this phone on your network for a couple of years now, and it has suddenly stopped working. I'm paid up, and as far as I know my account has not been disabled.

Is the network down or something? Can you maybe check the configuration on your end because I've done all the airplane mode and off-on nonsense that your mechanical turk was suggesting and it still does not work...

---

@spierepf   What do you mean stopped working?  Are you unable to call or text?  Telus is performing some equipment upgrades in certain areas and some customers are being impacted during this upgrade.  You could temporarily set your network settings to 3G/WCDMA as it's been know to fix this particular issue.

[Dunkman]

@spierepf 

Is your account status active?

Maybe try your SIM card in another working phone.  This helps determine whether hardware issue versus PM service problem.  

A few other basic troubleshooting advice:

reboot phone

network reset of phone.

[HALIMACS]

@spierepf 

Try:

• resetting network connections
• removing and reinserting SIM card
• try your PM SIM card in another phone to see if you have service
• try another provider's working SIM card in your device to see if you have service with it 

If the above steps don't work towards troubleshooting whether it's a device or account/SIM issue, try checking here:

Check the Status of Your Device in Canada - DeviceCheck.ca