11-07-2021 04:00 PM - edited 01-04-2022 05:11 AM
I've had this phone on your network for a couple of years now, and it has suddenly stopped working. I'm paid up, and as far as I know my account has not been disabled.
Is the network down or something? Can you maybe check the configuration on your end because I've done all the airplane mode and off-on nonsense that your mechanical turk was suggesting and it still does not work...
11-07-2021 07:44 PM - edited 11-07-2021 07:45 PM
Does the phone turn on okay?
Does it connect to network?
Text works?
Calls?
Data?
Does other PM phones work in your area/building?
Which part is not working out of those on your phone.
11-07-2021 05:43 PM
@spierepf do you not have neither r incoming and outgoing calls? try also reseat you sim and see if it works
11-07-2021 05:39 PM
What is not working?
SMS? Calls? Data?
You said 'my phone stopped working'? Hardware broken?
If you have cannot use PM services, try your SIM in another phone to narrow down WHAT is a culprit...
11-07-2021 04:50 PM - edited 11-07-2021 04:51 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and do Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
and can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone ,This is quick and simple,
if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck..
11-07-2021 04:24 PM
@spierepf wrote:I've had this phone on your network for a couple of years now, and it has suddenly stopped working. I'm paid up, and as far as I know my account has not been disabled.
Is the network down or something? Can you maybe check the configuration on your end because I've done all the airplane mode and off-on nonsense that your mechanical turk was suggesting and it still does not work...
Can you try putting your phone on 3G-only (WCDMA) to see if it works?
11-07-2021 04:23 PM
@spierepf wrote:I've had this phone on your network for a couple of years now, and it has suddenly stopped working. I'm paid up, and as far as I know my account has not been disabled.
Is the network down or something? Can you maybe check the configuration on your end because I've done all the airplane mode and off-on nonsense that your mechanical turk was suggesting and it still does not work...
@spierepf What do you mean stopped working? Are you unable to call or text? Telus is performing some equipment upgrades in certain areas and some customers are being impacted during this upgrade. You could temporarily set your network settings to 3G/WCDMA as it's been know to fix this particular issue.
11-07-2021 04:03 PM
Is your account status active?
Maybe try your SIM card in another working phone. This helps determine whether hardware issue versus PM service problem.
A few other basic troubleshooting advice:
reboot phone
network reset of phone.
11-07-2021 04:03 PM - edited 11-07-2021 04:09 PM
Try:
If the above steps don't work towards troubleshooting whether it's a device or account/SIM issue, try checking here: