Add plan on not working

[athukral77]

Hi Team - I have just purchased 15 add plan to call India. 

The transaction has been successfully processed. I not able to call India from my Public cell phone. Not sure if I am missing any thing or update happens late. 

Kindly suggest what needs to be done. 

Thanks,

AT

[Anonymous]

@athukral77 

sign in to Self-Serve, to review your account, if you found at Available Funds: $$

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

5. after you Add-on you have to do Rebooting your phone

   what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

[hTideGnow]

---

---

@CS_Agent   what's wrong for me to type name of this out ?  When I have this as a text, it keeps moving my post to Unmoderated item box.  I have to use a picture as a workaround!!

[hairbag1]

750 India & Pakistan Long Distance Minutes....$15

[hTideGnow]

@athukral77   Please confirm that you have bought this add-on : 

and not the international one (300 International Long Distance Minutes)

Logon to My Account and check the My Data & Add-Ons section and check if the India & Pakistan addon is there.    If it is not there and if your Available Fund showing $15, then you have not actually purchased the addon yet and you have just loaded the fund.  Go to the Purchase Add-on page again and buy and PM will take money from the Available Fund.

In case you bought the wrong Addon (300 internation), you will have to contact PM support to change it for you.

[Anonymous]

@athukral77 

Edit: make sure which one you buy it,

750 India & Pakistan Long Distance Minutes $15

or 300 International Long Distance Minutes $15

Included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France,Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela.

you need to Contact Customer Support Agent by CS_Agent, to cancel add-on you did mistake,

[Triguy]

Purchasing an add-in is a two step process.  You need to add it to your account and make a payment.

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

[hairbag1]

---

@athukral77 wrote:

Hi Team - I have just purchased 15 add plan to call India. 

The transaction has been successfully processed. I not able to call India from my Public cell phone. Not sure if I am missing any thing or update happens late. 

Kindly suggest what needs to be done. 

Thanks,

AT

---

Log in to your account to see if the $15 isn't sitting in Available Funds. If it is...now go back and actually "buy" your add-on again. Restart phone.

[t_p]

---

@athukral77 wrote:

Hi Team - I have just purchased 15 add plan to call India. 

The transaction has been successfully processed. I not able to call India from my Public cell phone. Not sure if I am missing any thing or update happens late. 

Kindly suggest what needs to be done. 

Thanks,

AT

---

@athukral77 

Look in your account. If the money is showing in Available funds, you have not completed the purchase.

Go back to the Add-ons page and buy the add-on again. The money will be deducted from available funds.

Reminder: Buying add-ons is a 2-step process:
1) Fund your account
2) Make the purchase