cancel
Showing results for 
Search instead for 
Did you mean: 

Need to reset password. No email notification is being sent

Havoc1
Great Neighbour / Super Voisin
 
3 REPLIES 3

HALIMACS
Mayor / Maire

@Havoc1 

 

Make sure you are using the correct e-mail to receive the reset information.

 

Check your e-mail junk or spam folders to ensure it hasn't landed in there.

 

You might also do the following:

 

  • wait 1 hour
  • clear cache and cookies
  • open incognito tab 
  • try password reset process again

Anonymous
Not applicable

@Havoc1 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agentand Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

 

Here’s How To Contact Customer Support Agent by CS_Agent,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address, 

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

Need Help? Let's chat.