About port my sim

[Sajankochar]

Hi there i just want to port my sim into another carrier but i did not find the account number i have the 14 digit number on my account but its not working can you tell me the another way

[Yummy]

If you are leaving PM, before everything else Remove your credit card from your account and cancel autopay (just in case). As soon as porting is completed, your PM account should be closed and you will lose access to web site (not to this forum, though).

There were occurrences PM charging people who left.

[pkaraa]

make sure you are using this number. 

Contact Support if still a no-go, they ll be able to assist with that number after verifying your account.

[esjliv]

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@Sajankochar wrote:

Hi there i just want to port my sim into another carrier but i did not find the account number i have the 14 digit number on my account but its not working can you tell me the another way

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@Sajankochar 

Is your Public Mobile account number currently ACTIVE?

If you are porting outside the Telus family (Telus/Koodo) then your account will need to be ACTIVE to port out the phone number.

If currently suspended, change the plan to the cheapest one, $15, than make a payment to reactivate the plan.

Then port out.

Sorry to see you go. Good luck!

[Anonymous]

@Sajankochar 

Finding Your Account Number

To find your Public Mobile account number:

1. Sign in to Self-Serve account
2. From here, your 14-digit account number can be found in the top right corner.

If you don’t have access to your Self-Serve account, please click here link, to start a conversation with our virtual assistant SIMon to submit a ticket to our Customer Support Agents.

*Make sure the old SIM card in your phone when you're Transfer your number. You should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

and then no need for 14 digit number on your account, but your account is will be Active to do port to another company, and remove your Autopay.

[dabr · Accepted solution]

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@Sajankochar wrote:

Hi there i just want to port my sim into another carrier but i did not find the account number i have the 14 digit number on my account but its not working can you tell me the another way

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@Sajankochar   Log into your self serve account and it's top right hand corner starting 1000...

You should also remove any payment card (if any) before your port is completed as you will lose access to your account once the transfer is complete.

[computergeek541]

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@Sajankochar wrote:

Hi there i just want to port my sim into another carrier but i did not find the account number i have the 14 digit number on my account but its not working can you tell me the another way

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You could use the IMEI of your device to port out.  As for your Public Mobile account number, carriers do prefer that the account number is used above all else.  There are are a bunch of zeroes in your account number and it's easy to type the wrong number of them.  In any event, it's the responsbility of your new carrier to assist you with porting the number to them.