My sim card keeps giving me error

[Jay20]

And when I try change password it will let me  and rest password  my question is the wrong one  I never filled out the question

[esjliv]

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@Jay20 wrote:

And when I try change password it will let me  and rest password  my question is the wrong one  I never filled out the question

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@Jay20  Are you an existing customer that had services working prior to this?

OR, are you trying to activate a SIM card during the activation process?

[t_p]

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@Jay20 wrote:

And when I try change password it will let me  and rest password  my question is the wrong one  I never filled out the question

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@Jay20 

If you are stuck with lost credentials , contact CS for help:

Spoiler

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[hTideGnow · Accepted solution]

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@Jay20 wrote:

And when I try change password it will let me  and rest password  my question is the wrong one  I never filled out the question

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SIM card giving you error is the title  but you are talking about Password, are you talking about My Account Passowrd?

If you cannot get pass Security question, you will have to open ticket with PM CS Agent: using the chatbot.  click on the Bubble or directly at : https://publicmobile.ca/chatbot

Follow this to get to ticket open screen quicker:

Type: forgot log in information
Then Click "Contact Us" , and then click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Meow]

To reset password you have to provide answer on security question.

If you forgot it or do not have it, contact CSA.

What kind of error your SIM is giving you? No service? SIM not activated? Needs provisioning?

[Anonymous]

@Jay20 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will change your security question and reset password for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account number, 
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..