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outgoing text messages not reaching people

Scott14
Great Neighbour / Super Voisin

I am receiving texts fine.  But since last Tuesday, June 25, approx 5 p.m., any texts I send are not being received by the people to whom I'm sending them.  And I'm not getting any error messages, nor "failed send" messages about these texts ... including even my family members, who are also with Public Mobile?!  I have turned my phone off & on numerous times, & have cleared the "cache" with my texting app.  But still my text messages are not reaching the people to whom I've sent them.  Help?!

3 REPLIES 3

Phil_Adelphus
Mayor / Maire

@Scott14   What texting app are you using?

BKNS27
Mayor / Maire

@Scott14 

Check in your settings and see if Cellular Data is enabled and SMS and MMS are enabled if it is an iPhone.

EB0
Deputy Mayor / Adjoint au Maire

Submit a ticket, https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent 

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