[Updated as of 10/23/25]: The ticketing issue has been resolved. Ticket submissions through the usual form are now working as expected. If it’s been more than 24 hours, please submit your ticket again.
Hi Community,
We’re currently experiencing an issue with our ticket submission system. While it may look like tickets are being submitted successfully, they are not reaching our agents at this time.
While we work on resolving this issue, we ask that you contact our Customer Support Agents through Private Messages on the Community instead of using the usual ticket submission link.
To get in touch with a Customer Support Agent, click here and send us a message.
How to check for a response:
- Click the envelope icon at the top of the Community page.
- A red dot will appear when you have a new message.
- You’ll also receive an email notification, but be sure to reply directly in the Private Messages section in the Community (not by replying to the email).
If you submitted a ticket in the past few days and haven’t received a response, please resubmit your issue using the Private Message method above.
We’re actively working with our partners to resolve this as quickly as possible. Thank you for your patience and understanding.
— The Public Mobile Team
