Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I am currently paying $1 + tax for my bill due to my rewards points. Once it gets down to $0, what happens if I end up getting additional reward credits? Or does it just stop there and I should upgrade my plan?
Had a random person call me and said "I'm returning your call?"I told that person "I did not call anyone I am here sitting at my desk."The person said "Is this your number (xxx-xxx-xxxx)? It was repeated back to me correctly.I responded "Yes it is, b...
Hi all,Please be aware that there are fraudsters offering people Telus internet loyalty programs, as part of the supposed upgrade they are asking for people's Public Mobile account numbers. I'm not sure what they can do with this information but be c...
This has been happening with my Coolpad Snap for a few weeks and working with Coolpad tech support has failed to resolve the issue. Today, my husband informed me that his Alcatel Go Flip has the same issue. Settings on both phones have been checked...
I get this when ever I try and reset my password ForgotPassword/OldPasswordNotValidContactAdmin. tried on every different browser and in incognito and it always says this.
My data in plan is out, and I purchase an add-on which is shown in my profile. But I can not use data service any more. I did not change any phone or SIM config.
Hi, Could anyone clarify if I can temporarily put an account on suspend by stopping auto pay for the maximum 90 days, then while in the US insert a Mint Mobile SIM card using the same phone and phone number with out messing up PM account reactivation...
hello I have $25 plan free talk and text plus 1 G data, and I see there is 2 G promotion data on my plan but I am not getting the data to use, is there anyone know why?
Hi,my husband has an account with PM and I am planning to open one, just wondering if we can use the same email address. We have just one email address for both, and it’s under my husband’s name. Could it create any issues?Mira
Hi I had to change my method of payment, mastercard froze my account because I am still waiting for a replacement, have no idea how long I have to wait. I keep seeing payment voucher, what is that? never heard of that before? where do I get it? Than...
We lost the phone with brand new Public sim card before we were able to activate the online qccount. How can I migrate a new purchased sim card unto the plan without being able to activate the online account?
Hi, I'm looking to purchase an unlocked iphone (not on contract). I see an iphone 7 for sale on the pm site, but it doesn't state what the battery health % is. How do I find out this info? Also, anyone have any suggestions for other sites to shop...
Hi, Currently on the $25 plan. If I change to the $15 plan do I lose the Holiday Free Giveaway I've accumulated over the past couple of years that I haven't used up yet. Ping
my and my friend's phone just can call out but can't call in, if restart phone first calls fine but after the same problem.tested 5 phones using public mobile in London Ontario
In the last two days I purchased an U.S. add-on for my phone. Inadvertently I must have purchased it twice. One time I thought I did not press "purchase". I was just seeing how much it would cost. Then I purchased it for real. Now I have two charges ...
Some carriers provide an option of going Directly to Voicemail without having to call the number (e.g., instead of using an app such as Slydial). Can it be done on Public Mobile?
I bought a friends unlocked iPhone XR, and just wondering if I will need to order a new SIM? I have been with Public Mobile for a couple years now with my Samsung J3. Thanks!
Hello,I gave an unlocked iPhone to my mom. The iPhone is unlocked from Rogers. I moved an active Public SIM card from a iPhone 6s to a 6. (6 is in way better shape and a 32to 128) It say “No Service”. I have tried a SIM card from;Rogers-WorkedVirgin-...
I bought some US data today. Oct.12 2021. I am going to theUSA on Oct.15 2021. When will my US data start? And second question is. If I haven’t use all the data in the 10 days then do i lose the remaining data. Thanks
I got to the very end of registering a SIM card, had already created an account, it was at the payment stage. The internet cut out at that time and the process didn’t finish. My credit card was billed but I can’t login to the account I created, the S...
