Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I've been trying to get help on a question regarding my formerly accepted credit card for Auto-Pay is now not being accepted. When looking in this community for answers and to even post a question I either get a ACCESS DENIED errororAn Unexpected Err...
DO WE HAVE ANY HERE??? Would PM look into locking old posts, especially those with an Accepted Solution selected? Would Oracle or PM consider doing anything to replies which come up on a one week old (or more) thread with no extra information on th...
Hello, I have a problem receiving calls. Noone can reach me out. My phone is always out of service. Please help me out with solving this problem as soon as possible Thanks
For the last 5-6 months , my credit card charged around 13 cad for my 100 min plan as i am auto payment signed up. not sure why this month october charged 16.95.I transferred number to my wife and automatic payment signed up on her credit card last m...
I tried to make my husband account baughthim a sun cardmadean account for him and payed for it butit didnt Work!! Maybe his phone wasntCompandable idk … publicmobile charged me twice and my hubby’s phone stilldoest work!! Sodisappinting I have been w...
I migrated my phone yesterday from my old iPhone 6S+ to a new iPhone 13 Max and I can receive calls and call out... but can't seem to properly send or receive texts. I've been testing with by calling and texting my work cell which is an iPhone 6S (no...
Hello, my gf forgets her information for logging in online. I initially set it up for her and can't remember the information either. She's currently locked. Looking for some help please.
I think when I joined Public they just transferred my settings which was to be unlisted. last agent said I need to upgrade my Public plan before I can change this. I feel this is incorrect.Any help in this is greatly appreciated,Ron
Public mobile refused credit card, not for insufficient funds. Was previously on as auto-pay method, then I removed it and tried to re-add it. Did the same with all my cards that public has processed in the past. Keep getting this error: Unable to P...
Both my wife and I (on the same day) have most, but not all, of our incoming calls go directly to VM, without our phone ringing. We both have Androids. We have checked all the settings, ie. do not disturb, blocked numbers, etc. We also had a Telus...
The border may open on Nov 8th and we plan to visit our son and his wife for the first time in 18 months+ for two weeks, Nov 15 to Dec 1st. Is there a PM plan which will permit calls from my cell to my wife's cell(She is working on an add on from Vir...
Hello,I ported out of PM to Telus before the renewal date but still saw the renewal charge got charged to my CC. I cannot open a ticket with Simon because my account is closed. What is best way to contact Moderator now?Thank you!
I ported the number from freedom prepaid today, porting was completed without freedom confirmation text or email.I can make calls from my ported number but cannot receive calls as all the calls are going to freedom as I confirmed it by checking voic...
Going to florida for six months.Can i insert a us sim into phone while there and use for six monthsand on return insert my public sim card and will my account stillbe good. I plan on keeping account active while away.Thanks
Hi. My wife, while out of the country, put a SIM card from her native country into her cell phone for use there. On her return, she now can't find her public mobile SIM card. Mind you, we had an old, yet never used PM SIM card lying around the house....
Whenever I call someone it says I'm in the US but I'm very much not. Is this is a normal thing? Are people going to get charged when answering my calls or am I gonna get charged? Is there a way to change this?
Today my phone can’t call out some of phone numbers ( I can call my home number but when I can my son’s cell phone number, always turn to voice messages), also I can not receive call in anybody know who I could contact with? Thanks
Hi, I just signed-up with public mobile, no less than 20 mins. ago and have successfully ported my number with my old carrier. However and upon completion, my phone(iPhone 12 Pro) is no longer working, when I enter the cellular section, it asks me fo...
Another thing I find really odd about this company is when we go to sign up for instance at London drugs or wherever they have access to a live person ( no problem ) as soon as we sign up ( big problem ) All of a sudden customer service for us is not...
