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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 57013 Views
  • 170 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 63830 Views
  • 183 replies
  • 32 Bravos

Resolved! Indian Status exemption

I am need of a paper invoice or emailed invoice which will indicate the cost of my plan that I paid and the amount of HST I paid. How do I get one?

G59 by Good Citizen / Bon Citoyen
  • 2330 Views
  • 10 replies
  • 0 Bravos

Resolved! Need help on new payment detail

I just activate my son's hp in Dec and when I check his transaction history, it looks rather confusing.  Transaction Type          Credit Payment    Debit (Charges)    Balance$10 Referral Credit        $10.00                                          ...

dianawoon by Good Citizen / Bon Citoyen
  • 2415 Views
  • 11 replies
  • 0 Bravos

Voice calls cut out all the time

Hello, I have a Samsung S9+ and never had problems when I was with Telus, but ever since the switch my calls cut out(incoming and outgoing) all the time and often I lose the connection entirely. No problems otherwise. Help!

Curlyjosi by Great Neighbour / Super Voisin
  • 1636 Views
  • 7 replies
  • 0 Bravos

Resolved! Creating self serve account, I am not recieving 6-digit pin code

I am trying to creating my Public mobile self serve account, I am not receiving 6-digit pin code. I activated my new sim at the store 2 days ago, I ported my number from another subscriber which happened almost immidiately , I can make and receive ca...

Judeeronco by Great Neighbour / Super Voisin
  • 1794 Views
  • 7 replies
  • 0 Bravos

Resolved! Promotion 5G activation

I registered the 5G christmas reward but when I register the SIM card and using now, not yet has 5G adds to my account, my data will be consumed all soon.  Do guys have the same experience?  It said no prom code before and it would include in the pla...

Dokidoki by Great Neighbour / Super Voisin
  • 1297 Views
  • 5 replies
  • 0 Bravos

Resolved! Change Phone Number Failed

  I am sorry to bother you guys. I would like to change my phone number and I am just stuck because initial phone number was used before by someone else and I was getting calls for that person and I had to forcefully change the available phone number...

arshee by Great Neighbour / Super Voisin
  • 1900 Views
  • 13 replies
  • 0 Bravos

Resolved! Payment questions

Hi, I just been charged $7 on Jan 11. I checked the payment history, it shows ‘Automatic Top-Up’.would you please let me know what is this charge for? Thanks! Jonathan C

Jc2000 by Great Neighbour / Super Voisin
  • 1601 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone

How do I end a phone call and also when I check my messages, thanks! 

hazyjane by Great Neighbour / Super Voisin
  • 2135 Views
  • 14 replies
  • 0 Bravos

Resolved! Switching credit cards

Hello, Have replaced my credit card have tried unsuccessfully to delete the old info on my mobile account and replace it with new card. I cancelled the auto pay, but when I tried to add it again to put in my new cc info, it wouldn't allow it as my ol...

Kitty6767 by Great Neighbour / Super Voisin
  • 1220 Views
  • 3 replies
  • 0 Bravos

Broken Sim Card - replacement

Hello, My SIM card isn’t working.I have an iPhone that I was using with PM SIM card. I had to go to Europe for an emergency so I activated auto-forward from PM to my company E-Sim.Now I am back and I can still get calls that are auto forwarded from m...

Tchikyds by Great Neighbour / Super Voisin
  • 1925 Views
  • 10 replies
  • 0 Bravos

Restore phone number

About 7-6 weeks ago I changed my phone number because I moved to another city. I'm in the situation that I need to get my old phone number back because its connected with my google account. I changed my phone number using My Account Public Mobile and...

thatvenus1 by Great Neighbour / Super Voisin
  • 1479 Views
  • 9 replies
  • 0 Bravos

Resolved! International Calls from Canada

How much Public Mobile will charge me per minute if I CALL my friend in United States of America from Canada?ThanksJNDO

JNDO by Great Neighbour / Super Voisin
  • 1583 Views
  • 6 replies
  • 1 Bravos

Resolved! Someone help

Hello it's been days plus months now and my service is not working. Here is my phone number xxxxxxxxxxxxxxxxx. My name is xxxxxxxxxxxxxxxxxxxxxxxx.My account number is: xxxxxxxxxxxxEmail: xxxxxxxxxxxxxxxxxxxxxxPassword I can provide message anyone, s...

osama11 by Great Citizen / Super Citoyen
  • 5512 Views
  • 32 replies
  • 0 Bravos

Login details

Ok so I have tried several times to receive e-mails for resetting my password no luck. So I may have all of my login details messed up where do I go from here? I do have my phone number and account number 

Abigale by Great Neighbour / Super Voisin
  • 795 Views
  • 4 replies
  • 0 Bravos

Invalid SIM

I bought a new SIM and on attempt to activate the SIM after selecting a phone number and a plan, I got the error message "Invalid SIM". I urgently need this resolved please. 

Chinwe by Great Neighbour / Super Voisin
  • 1706 Views
  • 8 replies
  • 0 Bravos

Resolved! Service

Turn off voicemail 

Joewillier by Great Citizen / Super Citoyen
  • 4536 Views
  • 38 replies
  • 0 Bravos

Resolved! lost sim card

ordered sim card 2 weeks ago and no show. can it be tracked to see where it is

Valerie123 by Great Neighbour / Super Voisin
  • 1441 Views
  • 6 replies
  • 0 Bravos

Resolved! 5 gig

When will I get the 5 gig when I join

lisprice by Great Neighbour / Super Voisin
  • 1138 Views
  • 4 replies
  • 0 Bravos
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