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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2277 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30297 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42065 Views
  • 185 replies
  • 29 Bravos

My account blank/dead?

Is it me or everyone has this issues? i try to access my account at PM main page. But the page qwnr blank and stop loading, i try with my phone and my computer at home, it still has no response for past 15 minutes.Can someone help me? Meowington

Meowington by Great Citizen / Super Citoyen
  • 1479 Views
  • 12 replies
  • 0 Bravos

Self Serve pages loads blank

I've tried chrome and incognito and both show no login option just a blank white page. Anyone else having this issue ? 

drewber83 by Great Citizen / Super Citoyen
  • 1522 Views
  • 11 replies
  • 0 Bravos

Set up account, says email address invalid

Hey, I just tried to set up my SIM, but the page said error and told me to log in again and now it tells me that my email address is not recognized. I tried to register my card again and it tells me invalid SIM. Can anyone help?

Mummum by Good Citizen / Bon Citoyen
  • 2402 Views
  • 19 replies
  • 0 Bravos

Resolved! I purchased an add-on. Do I get more minutes?

I purchased a 200 min US and Canada Long Distance add-on.Question 1. Does it work for only long distance calls or all outgoing and incoming calls? If I use up my minutes in the plan, can I use the minutes in this add-on? Will this add-on expire?Quest...

yanxi by Good Citizen / Bon Citoyen
  • 1402 Views
  • 8 replies
  • 0 Bravos

Refund

I mistakenly add-ons US roaming data. How could I get money back?

Kandeepan by Good Citizen / Bon Citoyen
  • 544 Views
  • 3 replies
  • 0 Bravos

Resolved! Legit?

Recieved a text that appears to be from PM about a Koodo offer. Is it safe to say this is a legit text from them? I think Koodo/PM/Telus are all related? 

BDW by Great Citizen / Super Citoyen
  • 1707 Views
  • 8 replies
  • 0 Bravos

Resolved! Port from Koodo

Howdy. New to Public Mobile. Need to port-in my Koodo number. Next steps please. Bryce

bsegdell by Great Neighbour / Super Voisin
  • 1201 Views
  • 4 replies
  • 0 Bravos

need help to get my account. number

hi i forget my security question , and password. need help to get account number. kindly help phone number is  edited by computergeek541

Vija10 by Great Neighbour / Super Voisin
  • 718 Views
  • 5 replies
  • 0 Bravos

Resolved! To whom it may con

I received this today...is it actually from pubic mobile Public Mobile here with an exclusive offer from our friends at Koodo.Switch to Koodo today to get a $0 phone with Tab S. Get 1GB of Shock-Free Data at 4G LTE speeds for $35/mo. Offer expires Ma...

Bjhs by Great Neighbour / Super Voisin
  • 788 Views
  • 2 replies
  • 0 Bravos

Resolved! Can make outgoing calls, no incoming calls.

Hi, me and my wife recently transferred from Fido. We're both on the $15 monthly plan and we've successfuly paid for the current month with auto pay. However, whenever I try or anyone tries to call her number, it aays that it is unavailable at the mo...

hoeroLLa by Great Neighbour / Super Voisin
  • 1624 Views
  • 4 replies
  • 1 Bravos

Resolved! Mistake

What gives -- PM is promoting KOODO?

BEER by Town Hero / Héro de la Ville
  • 1732 Views
  • 9 replies
  • 1 Bravos

Re: Can I Receive International Texts in the US

Hi there. I am currently in the US and my data is turned off. However when connected to wifi I try to send an IMessage and it turns into a text message. Then I get a message from Public saying my plan does not have outgoing text messaging from the US...

lisa77 by Great Neighbour / Super Voisin
  • 972 Views
  • 6 replies
  • 0 Bravos

Koodo migration - weak offer

i just got a text with an offer to move to Koodo .... I will not be moving. I suspect tab costs are added to $50 plan. Public Mobile here with an exclusive offer from our friends at Koodo. Switch to Koodo today to get a $0 phone with Tab S up to XL. ...

smp99 by Deputy Mayor / Adjoint au Maire
  • 4375 Views
  • 33 replies
  • 3 Bravos

Unable to Process Transaction

Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more information. Please help! I keep...

akirodestroy by Great Neighbour / Super Voisin
  • 1718 Views
  • 10 replies
  • 0 Bravos

Travelling overseas

Going to London for a week and have a $15/mth plan (no data) so wondering if the "unlimited international texts" will work here or do I need to buy a Sim card there to be able to send a receive texts?

samrj by Great Neighbour / Super Voisin
  • 1558 Views
  • 12 replies
  • 0 Bravos

Add ons

Purchased a Usa talk & text & data bundle ( Says paid $ 20 for it in purchase history ) but on my account it says US roaming 250 mb data. Just wondering if this is right? 

trentdrew0103 by Great Neighbour / Super Voisin
  • 1052 Views
  • 6 replies
  • 0 Bravos

Should I mark one of my own posts as the Solution?

For me this is a minor situational ethics question, and my thoughts are outlined below. Feel free to comment. I'm also thinking the penalty for A & C is moving the thread to our Lounge?  SITUATIONANSWERAThe question was asked to get credit for a Solu...

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Luddite by Oracle
  • 1787 Views
  • 17 replies
  • 3 Bravos

Total bill amount

Do we receive a bill of the total amount due before the due date?My account says $17 in available funds and $3 owning. Is there tax and any other fees to be added to the $3?I am set up for auto pay, but I need to transfer money to that account for mi...

Lyndsay by Good Citizen / Bon Citoyen
  • 886 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM activation

Hi , I will activate my new SIM on the 27 th Feb and start a monthly plan . Will I be covered from 27th  Feb to 27 thMarch as one billing cycle . Or the billing cycle starts on 1 st of every month . In that case I will have to give full month plan ra...

rwal by Great Neighbour / Super Voisin
  • 1542 Views
  • 9 replies
  • 0 Bravos

Missing Texts

I've been missing texts this week. I missed 3 on Sunday and 1 on Monday. Was anyone else missing texts? Was this a glitch in the system? Has this been resolved?Very upsetting because I run my business through my phone and missed one text from a clien...

brynbamber by Good Citizen / Bon Citoyen
  • 1961 Views
  • 14 replies
  • 0 Bravos

Blocked calls

Yesterday I recieved about 5 calls from a 1-800 number so I ignored it.  I checked my vm afterwards and it was a pre-recorded msg phone scam.  I deleted the msgs and blocked the number.  But after blocking the number i got another call from the same ...

gjong26 by Great Citizen / Super Citoyen
  • 886 Views
  • 4 replies
  • 0 Bravos

Resolved! No Signal

I recently purchased a new phone and had just signed up to Public mobile.  Last Sat I was at my gf workplace and my phone could not get any data.  I also had my work phone on me and thats with Bell and it worked no problem.  How is it that if my othe...

gjong26 by Great Citizen / Super Citoyen
  • 2525 Views
  • 29 replies
  • 0 Bravos

Resolved! few questions

so i cant find answers to the following questions 1) every time  i make a call is it chageing me for a minimum of one minuite so a call lasting 1 minuite 2 seconds will charge 2 minuites or ?  2) is there no way to access my voicemail for free (not u...

foxtrot16m by Great Neighbour / Super Voisin
  • 1142 Views
  • 6 replies
  • 0 Bravos
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