Cannot change my plan

[Joyjooy]

I cannot change the plan. 

Since there are no options provided on the 'Change my plan' page.

Then, How can I change it?

[gblackma]

@Joyjooy Try  waiting an hour,  clearing your browser history, go to private/incognito mode and try again to change it. Thanks. Stay safe.

Here's an article on switching plans https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

[ShawnC13]

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@Joyjooy wrote:

I cannot change the plan. 

Since there are no options provided on the 'Change my plan' page.

Then, How can I change it?

---

I am able to go into my account and select change plan and it will bring up the plan options.  I wonder if some regions are experiencing issues with the self-serve

[Joyjooy]

Hi there,  I want to change my plan to the plan of $25/month for next month. However, there was no option provided on the 'Change my plan' page. Could you help me to fix it? Thanks.Mengyuan.

[Naepalm · Accepted solution]

 

@Joyjooy 

Go into your self serve account click on Change plan.

Scroll down and you will see the 25.00 plan, click on it.

Then click on change plan now.

(edit)Note: if you change plan now mid month it will charge you for that plan immediately. @z10user4 pointed out it is recommended to change your plan just prior to your next renewal. 

Make sure that you have funds in your account to cover them. 

 

 

[gpixel4]

@Joyjooy it seems there is a problem with the website right now. this is the screen I get when trying to go to the plans and add-ons tab. best to try again in a couple hours or even tomorrow morning

edit: browser used in incognito/private mode is working.

 

[Naepalm]

@gpixel4 what they said...lol

Hmm maybe it is only with certain people it worked fine for me.

@Joyjooy looks like you may need to wait until tomorrow. 

cheers

[geopublic]

@Joyjooy  Just keep trying every hour or so hopefully the website will be back up soon.

[gpixel4]

@Naepalm 😂

👍 my bravo

[gblackma]

I'm  in Toronto and it works. So it's probably regional.

@Luddite , Oracle's duplicate post.https://productioncommunity.publicmobile.ca/t5/Self-Serve/Cannot-change-my-plan/m-p/537996

Please merge. Thanks.