Thank you for the suggestions. I'm not able to open a ticket, as the login for that option asks me to log in - despite already being logged in - and it does not accept my username and password. I even reset my password yesterday, in case that was the...
It is definitely not the same team. Using the number you sent me I talked to two different service reps with Telus, but they said they cannot see any details on the Public Mobile side - they say it is a separate system altogether
Thanks for sending the number. It was a Telus number though - for Telus support. They say my old Telus acct shows that the number was ported out, but they can't do anything on the Public Mobile side. Not sure what else to do beyond cancelling the acc...
Thank you for your detailed replies. The Public account does work, but it is with a new number (Toronto area code, which is not where I live). Everything seemed to work fine, other than the fact my old number (under Telus) was not ported to the new P...
