Password reset email never comes

[kevincourier]

hi I am Trying to pay my bill but seems I can't remember my password so I click on password reset and I never receive the email. I've tried several times. I've checked my spam folder as well and nothing. This issue and the fact it took over 2 weeks for my account to be activated once I've paid and those 2 weeks lost. I'm not impressed with public mobile do far. Please help or im throwing away this sim Card and going elsewhere. 

[esjliv]

---

@kevincourier wrote:

hi I am Trying to pay my bill but seems I can't remember my password so I click on password reset and I never receive the email. I've tried several times. I've checked my spam folder as well and nothing. This issue and the fact it took over 2 weeks for my account to be activated once I've paid and those 2 weeks lost. I'm not impressed with public mobile do far. Please help or im throwing away this sim Card and going elsewhere. 

---

@kevincourier  If you activated in store, you may not have created a Self Serve account yet.

To register for a Self Serve account, you can do that here: https://selfserve.publicmobile.ca/self-registration/

[Anonymous]

@kevincourier 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address, 

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[t_p · Accepted solution]

---

@kevincourier wrote:

hi I am Trying to pay my bill but seems I can't remember my password so I click on password reset and I never receive the email. I've tried several times. I've checked my spam folder as well and nothing. This issue and the fact it took over 2 weeks for my account to be activated once I've paid and those 2 weeks lost. I'm not impressed with public mobile do far. Please help or im throwing away this sim Card and going elsewhere. 

---

@kevincourier 

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Edit: If you need to make a payment in a hurry, you can also do it with vouchers by calling 611 on your phone, or use some instant top-up service (Canadiantire gas bars...) or ding.com (higher service charges).