Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I’m trying to transfer my daughters number from our family plan w Bell. I fill out the first form with SIM then go to transfer phone number / check eligibility. I put in the bell account number, active number and name and then “check eligibility” an...
Hi, I just signed with Public on Feb 3, 2019 with the promotion of free sim card and 2nd month free. My first month payment will be ended today but why do I not see my 2nd free month on my payment history? Thanks!
Hello all.I just signed up right now to get the 6 month 10.00 off promo before it ends at midnight tonight. I just wanted to Thank everyone who responded to my questions and concerns about switching and coming aboard with Public Mobile it was apprec...
Hi I just wanted to clarify one person here advised he moved from another provider and selected a new number to ensure he have no glitches and try the number number as a new customer then maybe port his old number if all goes well as a new customer t...
Hello, My friend is moving out of province and will not be taking her TELUS home phone number with her. I would like to port her number to my PM account. Can I use "Transfer a wireless or wireline number from another provider" with her information an...
For current customers on a plan paying less than $30 every 30 days, offer them a $10 credit for six months when the following three requirements are met: 1. They switch to a $30 (or greater) plan.2. Set-up (turn On) autopay.3. Plan stays at the $30 (...
I just purchased the long distance add-on solely to call New Zealand, tried multiple time only to search the forum to find out there is a limitation to 18 countries. Fair enough but whats not fair is that it isnt made clear on the add on page for cur...
I just bought a Sim card at my local Walmart, and the sales person refused to sell my just the Sim card and needed me to activate with him. As a result, I was unable to put in a referral number, and missed out on the referral rewards. I wanted to ac...
I was a PM customer, then took the Koodoo offer and ported over.I'm now setting up a new line under PM, registered everything under my email, however it gave "generic error" with "oh no! something went wrong, don't worry just log out and log in".When...
Just purchased SIM and signed in. Data is not working! Used the Android ASN as there was not a custom ASN for Poloroid A600. Plan had 500GB + 500GB for Autopay)Please Help!
Hi all, Just thought I'd share with you some knowledge I've gained from using dual SIM phone for the past 8 years. 1. Dual SIM slot data support: most newer phones (2 year or newer?) can support data 3G/4G/LTE on both sim slots. However, some older p...
I just opened a new account ( $40 /month for unlimited talk , text an 5 gig of data . I was billed $45 and didn’t get the $10 off ? How do I get this fixed?
Hi all,We just signed up for a 50/50 $10 plan. My wife made a couple of test calls to see if the service was working. The calls connected, the number displayed correctly and everything seems fine. I failed to mention that both parties did not answer ...
Hi there, I just activated a new sim card at Walmart. I transfered my number from Rogers. The current promo says $10 savings per month for 6 months but I don't see this promo applied to my account. I signed up for the $40/month, 4.5gb BYOD plan. Than...
If I ask public mobile for a new number will my plan still stay the same . I am an old freedom customer and I switched from freedom to get the 4 GB LTE plan for 40 a month last year .
My wife and I recently switched to Public Mobile. My account has been fine, but she has been unable to receive texts from most people. She can send texts and make calls no problem. It seems like she can only receive texts from other people with Publi...
I ordered a sim online to port my Rogers number over. When I received the sim I ported my number from Rogers to public mobile. The phone number was ported and working. About a day later, I was contacted by someone at public mobile who left a voicema...
So a while back I wanted to set up an account. I partially did it, and then decided I wanted to unlock my phone first, so I left the set up process. Right now I would like to sign up with Public Mobile. When I put in my phone number so I can get m...
I bought the SIM, activated it, ported a number over BUT I don't have a cell phone yet. Can I SET UP a voice mail password without a cell phone well I'm still shopping around for one. There was a huge savings to port the number over quickly from Bel...
Hi I changed my payment yesterday from $50.00 to a $30.00 so because am doing pay as you go I did it in store and I did a mistake of paying for data so now I cannot make calls or receive so I need help please
