Plan did not change

[RandomWire]

On or about Aug. 31st, I changed (or thought I did) my plan.  I noticed a few days later (after my payment went through) that the plan I was sitll on was grandfathered 90 day 4GB plan.

I had changed to 90 day 6BG plan before payment, which included unlimited text and provincial calling.

Perhaps a moderator can help...wasn't going to write but I've already burned thru the 4GB that I "had".

Thanks!

[RandomWire]

Thanks so much, Mary, looking good...

[Mary_M · Accepted solution]

Good morning @RandomWire

Thank you for reaching out to us !

Sorry to hear about this, you have come across a small hiccup on our plan renewal. 

I have already made the necessary changes, and the new plan is now active ! Feel free to view the details on your self-serve account.

Cheers 🙂

Mary