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Plan did not change

Good Citizen / Bon Citoyen

On or about Aug. 31st, I changed (or thought I did) my plan.  I noticed a few days later (after my payment went through) that the plan I was sitll on was grandfathered 90 day 4GB plan.


I had changed to 90 day 6BG plan before payment, which included unlimited text and provincial calling.


Perhaps a moderator can help...wasn't going to write but I've already burned thru the 4GB that I "had".




Good Citizen / Bon Citoyen

Thanks so much, Mary, looking good...

Retraité / Retired
Retraité / Retired

Good morning @RandomWire


Thank you for reaching out to us !


Sorry to hear about this, you have come across a small hiccup on our plan renewal. 


I have already made the necessary changes, and the new plan is now active ! Feel free to view the details on your self-serve account.


Cheers 🙂



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