Invalid Number error when porting from PC mobile

[aroytbur]

I got my SIM today, ordered new PM number first (as instructed for PC Mobile users) and now try to port my number from Self Serve. When I enter my number, I get "This number is invalid" error". My PC mobile account/number is active and valid. Please help me port my number. 

[chanthea1982]

Hello,

I have the same problem... did you able to port the number from PC mobile?

[matbasm]

@aroytbur, moderators work until 7pm(EST) on the week-end.  They handle requests on a first-come basis.  Usually within a few hours, depending on load.

[aroytbur]

Thank you for suggestion. Changed my user name (email) for PM to make sure different emails used for PM and PC and tried again. No success, unfortunately.

[aroytbur]

I tried another browser - used edge. Clean cache. Number entered correctly, 10 digits, no hiphens, no spaces, sent message to mod-team. How quickly do they usually look at messages? Sorry, first time user so just learning the way things work here 

[aroytbur]

Thank you. Yes I doublechecked - number is entered correctly as a 10 digit number, no spaces and no dashes.

[Anonymous]

@aroytbur, one other thng, and I am not sure if this would affect you up-front, but you need to have a different email account if porting from PC Mobile (post-paid) to Public Mobile.

[Anonymous]

@aroytbur, Simplest things first... Did you enter the number without hyphens.  Can you try clearing your browser's cache, or running your browser in incognito/private mode.  Or perhaps try another browser altogether (again in private/incognito mode).  If none of that helps, you will need to get in touch with the moderators team, via private message.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

[NDesai · Accepted solution]

@aroytbur Are you correctly entering your 10 digit number without any dash? If yes, you will need to send a private message to the Moderator_Team with your account info so they can request the port in.

More info on contacting mods:

Spoiler

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• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

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• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

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