Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I changed my daughter plan by accident she is out of province on a trip I need to fix this asap just go back to plan she was on she had money in her account i clicked switched its terrible now cant get a hold of her im literally freaking out how do w...
I'm currently near the end of my three month plan and I like my choices so far. I was wondering if I were to continue with this plan but change my phone number about 2 months in, would I still be on the same plan? Or would I have to make a new plan f...
i noticed two days ago that i have a porting issue. i have messaged a couple "mod"'s and sent my personal info to them, but i havn't gotten a responce. (i did get the advice to speak to them from helpfull people on here....thank you.) how can i corre...
I recently activitated a SIM card for a 10-day plan with 1GB data and Global Text for my son, who is in northern Quebec now. I checked the PM coverage, the area is covered by PM, however he can send/receive text but can not use data. It seems there i...
Hi everyone,I recently ported my number over from Freedom Mobile last night for the $40/4GB promotion and selected the following options: 90 day plan, unlimited province-wide talk, unlimited international texting, 6GB of data. After logging into my s...
How do i get in contact with a MOD to reactivate two accounts that were suspended following a failed Credit Card Autopay? Bank says everything is fine on their end and we're now without service and obviously need our phones for work Thanks
Hi everyone, wondering if anyone in Peel/Halton area have a couple of sims for sale? I need 2, willing to pickup in West Mississauga (401/Mississauga Rd), Milton, Oakville, Burlington or Waterdown.Please let me know!Thanks!
Hi,I'm porting in from Freedom Mobile, but first I was wondering if you could clarify a couple of things for me: 1. This "Competitive Response" promotion is indeed a 4GB/month package and not 2GB/month? In other words, the bonus 6GB (over 90 days) is...
It has been very difficult to transfer the number from Freedom mobile to Public mobile. I was getting an error message. I had to register without transferring the number. Then, I was able to port the number. However, I am not able to text or use data...
Hello, I am currently with Wind and I want the new plan to switch to Public Mobile for $38cad/month but I am currently in the USA until the 10th of July and the offer ends on the 30th. Is there any way I can get this offer still?I am unsure as to whe...
i just register my new sim card and selected 3 choices and paid by my visa for 3 services but when try to call it is said that talking is not in plan while by mistake i paid twice please help me
Similar to the number porting regex, the first page of your activation website loads insecure content that Chrome blocks. The URL in question is: http://mobility.telus.com/devicecompatibilitycheck/?locale=en As the link redirects to HTTPS when you lo...
Hi Public Mobile Web Dev Team, I ported over from Freedom Mobile and I encounted a very vexing issue with the number porting section of your activation process. It would appear that the regex used to check that a number has been entered correctly is...
I added 60$ payment voucher thru *611 on my phone but the system doesn't recognize that the balance on my account is supposed to activate my service again please help mr
Hi all,I activated my phone about 30 minutes ago, however it is showing the wrong plan on my account and I am unable to make calls or text. Please advise the steps to fix.
Hi everyone, I have a few question I need to find answers before I make the switch (potentially).I currently have 2 lines with FM that I would like to port and take advantage of the promo. Is it possible to port 2 lines? They are both on the same acc...
Hello, I originally chose a plan without data, payed for it with my credit card, and when the payment went through, I was still owing $24. After paying the $24, my account said that I have a plan with data which I did NOT choose. This explains the ex...
Hope everything is going well with you guys, I just want to make a note telling you guys how much I can't stop stressing being patient. Just now my Iphone suddenly half-worked, and got data (LTE) and let me say it is very fast even though I only get ...
I was wondering if I could get a status update about a phone port that was going on, I can provide the account information, but keep getting "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional ass...
I just port my number last month from freedom, there is no promotion going at that time, so i only get 2g data, is there any chance to upgrade to 4g date?
@CS_Agent Is is possible to port your number out of PM but still keep plan and just have a new number assigned. Maybe once port complete ask mod to manually fix account with new number?
I ported my Freedom Mobile number to Public Mobile. I signed up using my email and now when I try to log in with my account it does not work. When I try to recover my passord, I get the message "Sorry, we’re unable to verify your email address.". I g...
thinking of transfering my dad to PM. he uses a flip phone and no data. Initally was thiking of the current promo then i relised he doesn't use smsing. so I could get away with a talk only plan. My question is ocasionally he gets an sms and asks me...
Hello to all that have either ported in a day ago or just now, If you read this, please don't start another post just use this as a guideline. Okay so I have been reading a lot of repttive post asking what to do with porting issues such as not able t...
