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Re: How do I contact Public Mobile?

minadahesh13
Great Neighbour / Super Voisin

Hello, I would like to open a new acct with public mobile since my old number was deactivated. I can no longer sign into my acct either... so not sure how to make it work? Please help! Thanks 

12 REPLIES 12

Anonymous
Not applicable

@Blaise1975 wrote:

Bonjour 


 @Moderator_Team < Click this.

Google Translate:

(cliquez dessus)

Que voulez-vous dire, vous ne pourriez pas parler avec votre cellulaire?

Blaise1975
Good Citizen / Bon Citoyen

Bonjour 

srlawren
Retired Oracle / Oracle Retraité

@wetcoaster another awesome response.  Well done.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.


@Khalidshaikh wrote:

Hi I want to switch to public mobile for Rogers.  Is there a possibility to do number portibility


@Khalidshaikh

Yes, you can port your number from Rogers.

 

We recommend that you set up an account with a temporary number and make sure that every service on your plan is working fine, incoming and outgoing. If you are happy with the service initiate your port with your account number (numbers only, no special caracters or spacing) and the name of the account holder of the Rogers account after checking the "I'm authorized" box.

 

Your phone needs to be unlocked and have the minimum of these frequencies https://productioncommunity.publicmobile.ca/t5/Discussions/LTE-network-fundamentals/m-p/198799/high...

Public Mobile doesn't support older, 2G GSM only phones.

You can check your phone's compability on willmyphonework.net.

 

Khalidshaikh
Great Neighbour / Super Voisin

Hi I want to switch to public mobile for Rogers.  Is there a possibility to do number portibility

pakmode
Deputy Mayor / Adjoint au Maire

@SD08 wrote:

@hjk

You've replied to a thread that is 5 months old.  I'm sure the OP's issue has long since been resolved one way or another.

 

In any case, Public Mobile changed its support structure after July 13, 2017 so that all help is now provided here through the PM community:

https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...


Lol. 

hjk
Great Neighbour / Super Voisin

i'm sure they did:) ;and thnx for the extra info., i didnt know that!! just a day old in PM, heard they have some good customer service..running my tryouts 😉

SD08
Retired Oracle / Oracle Retraité

@hjk

You've replied to a thread that is 5 months old.  I'm sure the OP's issue has long since been resolved one way or another.

 

In any case, Public Mobile changed its support structure after July 13, 2017 so that all help is now provided here through the PM community:

https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

@hjk, this is the only place to contact customer service for Public Mobile.  They are no longer offering custoemr service through their Social Media accounts

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

hjk
Great Neighbour / Super Voisin

Public Mobile also has its presence in different social media platforms. 

Twitter Instagrtam Facebook with the handle @publicmobile

I'm sure you can contact them there as well. I think they have incredible customer service.

 

SD08
Retired Oracle / Oracle Retraité

@minadahesh13 wrote:

Hello, I would like to open a new acct with public mobile since my old number was deactivated. I can no longer sign into my acct either... so not sure how to make it work? Please help! Thanks 


@minadahesh13

I see from this other post, your account expired in April: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Admin-please-reactivate-my-ac...

 

Any account that has been inactive for 90 days or more is removed. If it's been that long, that would be why you can't sign in to it. You would also have lost the phone number already.  To reactivate, you'd need to activate a new account with a fresh PM SIM card.  Moderator help is not needed in that case.


If it's been less than 90 days, then your account may need a password reset with the help of a moderator.  

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your PM SIM card number, e-mail address and the phone number you last had with PM.  Also give them the details of any new plan you want if not simply renewing a previous plan.

NDesai
Oracle
Oracle

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

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