Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was sent an offer to "transfer" my account to Koodo under the same plan I had with Public Mobile, and they promised to pay one month of my new service with Koodo. As it turns out, I went ahead and transferred my number (and I was assuming, my accou...
Hello. I had missing calls from bunch of different number since yesterday. And my friend tried to text me, I didn't get his message but someone else replied him back.He said he is using same phone number as mine. He is using freedom mobile.I don't kn...
Had a nightmare getting going on Public Mobile. Now I can't log into Self Serve. I keep getting this even if I reset my password! Please Help!!Generic ErrorOh no!It looks like something went wrong, but don’t panic.
Hi everyone... I'm pretty sure anyone else that is a registered Roam Mobility user probably got the email, but just in case anyone didn't and might be interested, RM (not PM, RM!) now has some 30-day US Roaming plans: https://roammobility.com/monthly...
Hi,I just saw that I was charged 128$ when my plan is 120$ for 3 months. Could you please explain why? Also, checking the account for Nov. 2016, I see that I was charged 122.04$. How the bill is calculated? Also, how the autopay reward is apply? Than...
I've set up my phone but I'm not able to receive calls...they go to my Rogers voicemail. I've set up my Public voicemail as well but still can't receive calls.
I was wondering where employees of Public Mobile are located. (Assuming there are some)
Hey Public Mobile, I have topped up my account automatically via credit card and I have no data, it has been 6 days now, I even paid again to leave an extra amount of money in my account and nothing has changed. I have done all troubleshooting on my ...
Hello,This is my first attempt at posting so please a lil leeway.My account expired on Feb. 22. I added 90$ in the form of vouchers on the same morning. I have not been able to reactivate my account. When I chose reactivate account I am directed ...
Hey guys, My old Moto g 2nd gen finally bit the dust, a friend has lent me an old Samsung Rugby and when i check with the public mobile site it says that it is compattable but still having issues with the network kicking my phone off of it and not ha...
Good afternoon , need to reset my password to add roaming to my package, though it hasn't work through email, and now is telling me I am locked out ? I can pm my number and account info to a mod to assist ?
I added the us roaming plan ($20) confirmed last night and I see it in my add-ons. I can't connect to any of the services either T-Mobile or AT&T. Both say forbidden. I have switched from preffered network type from LTE to 3G and even 2G (in the very...
I just realized I'm using more data than anticipated and $30 for 1G seems to me steep. So I wanted to change the plan from 3G / 90 days to 6G / 90 days. However, when I try topping up it asks for the full $120, not the difference between the two plan...
having same problems account did not autoupdate .It has been 5 days and it wont accept payment still .have more than one account others autoupdated on due date except one.perhaps system wont accept payment in my case if same credit card used on same ...
Hi everybody my daughter is going to Spain and Greece. What does the global texting include with Public Mobile. Thanks
I was curious if unlimited calling meant that the phone call lengths had a cap on them. All my phone calls tend to randomly cut off after 2 hours of talking and I wanted to know if it's possible to not have it do that.
Hello,I just activated on the $120/90 day plan. When I activated, I made sure to choose a new number prior to porting my old one. When I tried porting my number through the self serve system, I got the message "We are experiencing difficulties in pro...
This weekend I realized I have had no SMS since I changed my plan in November. I stopped being able to send or receive texts exactly on the day my plan changed. Neither sending or receiving SMS works. My new plan is: My Plan Pick & Pay This plan inc...
Hey there,So I just went and did a plan change, well really what I wanted to do was just renew early so I would have data instead of just waiting for 3 days til the renewal date. But I did make a silly mistake, I left out texting and didn't even real...
Hi I have my credit card info on file and the plan supposed to renew itself, but it's been a week now and my phone is not working, please contact me ASAP!!!
@Shazia_KMy payment didn't go through on Friday (17th), because I forgot that I had cancelled my credit card. I added my new credit card and my account status seemed to change to active from expired/suspended. However, I still can't make calls, send ...
Just tried to activate a new sim. This error message came up when trying to activate. However, the credit card was charged for $135.60.
For the past week I have been experiencing problems with having no network available. Never have had this happen before. As well as the same length of time my phone will flash saying that no SIM card is in and power off the phone. Once again have had...
Just wanted to wish to the Community Happy Family day! Forget about your cellphones. Go out with your family and enjoy the day!
I am currently in the US already and I purchased the data only (1G) U.S. roaming add on. I just found out my phone can still receive incoming call. I didn't answer it because I don't know how much would the incoming call cost for U.S. roaming. Does a...
Hi. I got this offer in text from Public Mobile (Telus) shortly before the 14th to change to the same plan with Koodo before the 14th, less a month's charge. Then a call from a local Koodo salesperson today to tell me to switch, or face a rate incr...
Telus Motorola Moto G Play 16GB Smartphone Prepaid - $139.99 ($60.00 off)Saw this on redflagdeals...seems like a good deal on the Moto G Play. Since it's a Telus phone, it shouldn't need to be unlocked to work on PM.
I need to reset one of the accounts that I manage. Please PM me so that I can send you the email address of the account that needs to be reset so that I can login
Porting my number out from Bell, went thru all screens but after submitting CC information got a message "Activation failed please contact us for help" I can see $0.00 charge on my CC but don't know what is wrong. Can anything be done to fix this @Sh...
Hi,My data stopped working today, when I checked my account to see how much I had left, it's not showing my usage like it used to. I have 10 days left on my plan before it renews, is there a mod that can check in for me before I buy some more to carr...
