Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Support request # 5920-6256. I changed the plan at renewal date to new $ 40.00 plan 90 days province wide calling international text 6Gb data. I got charged 120.00 - to date the change was not applied to my account however I was charged for a new p...
why did my android OS suck up a gigin three days?!! and why is there no option to talk to a service rep when calling *611? extremely frustrated. grrrr.
So I am at my 1 month with PM and if asked one word to describe PM: Awesome. I live in downtown Toronto, work in Mississauga (backwards right?)... both areas greatly covered. Everything in between great for calls (hands free too while driving). I've...
I started the new account setup process. At the last step of the process, i got an error saying my account could not be created. I did receive the verification email though and completed verification. I also received the activation details as well wh...
Hi there, I was trying to port in my rogers cell . After getting the text message "your transfer request has been completed successfully", I power off/on the phone and tired to call my cell phone, but getting "this cellular number you have called is ...
Hi All, I am wondering if you can go over your data limit and be charged for it. Say I leave my data on my phone on 24/7 and coming close to the end bill date, it reaches its limit of 6gb. Will it just stop once i reach the limit or continue going an...
I just wanted to discuss if anyone is using any Xiaomi device while on Public Mobile SIM card.I have no problems getting mine working on 4G LTE currently across the GTA. I only tried this on the MIUI 7 with the Xiaomi Redmi Note 3 Pro (version I got ...
Not sure if it's an issue with the self serve our not but my plan didn't renew, I have the money for it and used my card twice today but the service says card is declined. Need to get my phone back working and even tried a different card and it says ...
hithe phone works whih any sim card,and the sim card works in other phones.after 6 months it happend.could you please help me?its has written "unregisterd sim card" on top.
I'm ok mommy.I wake up , I eat , I climb 350ftThat is my work site.Some of the views we have The days pass by and by and in sightThe sky's high and colors alas signaling winter in thisbeautiful country we call Oh Canada.Falling leaves and not my body...
I was looking something up in an old thread today and came across one of @Martin's old posts, noticed that PM had updated his status to "Legend". Don't know when they did this, I suspect it was a while ago and I just didn't run across it until now, b...
Hello! I don't have access to an IMEI for the phone I'm planning to get (Blu Vivo 5) and would like to know if it's compatable with PM. I found the phone on amazon.com and .ca. The .com one works out to be cheaper even with the exchange rate.The Ame...
Thanks Shazia, Able to make both local and province wide calls. I do have one other question. I will be going to Arizona Nov 1, returning the end of Aoril next year. Is it possible to either suspend my service or pay the $10. fee so can remain a c...
I am considering leaving FIDO and signing up for the Public Mobile : Canada-Wide & US plan with Global text & 4 gig data. I have a few questions : 1) If I leave my home province for another Canadian province will the phone work or do I need an add o...
Hello, I need help, trying to port two phones from Telus and the selfserve option isn't working for either. Tried emailing support with almost a week with no reply, even though it states 48 hour response. So far I'm not impressed.So when trying to po...
Hi folk ,Today I have tried to make a payment , but unfortunately it said my transactions ( payment) has failed, however, after when I checked the payment history to make sure , I have seen that they charge the all transaction without my permission, ...
Hi folkToday my account was suspended , and I have tried to buy the cheapest plan , but it didn't accomplished tho . The reason I need to lift suspending is to porch my account to Fido
On August 25, 2016 (my autopay date), I had no service for the entire day. Later that evening, I logged into my Public Mobile account and a box at the top of the welcome page alerted me that my account had been suspended due to insufficient funds. It...
How can I reactivate my account to port , thus I could keep my own number
My service has been disabled and I cannot call/text/data on my phone, even though my account has been fully paid and says it's activiated. I believe this is a very common issue and there is no solution for the users to figure out and fix it. I would ...
Hello folk ,How can I find my account number for port my public mobile account to transfer into Fido , it's urgent I could not find any account number that Fido could use ..!!!
Hello Folks, Another update from my side about PM's reception in the secluded area of Niagara on the Lake (NOTL) and Beamsville. Got good coverage throughout Beamsville, Lincoln and the surrounding areas where most of the wineries are located. Earlie...
I recently had a discussion about the fact that I have no service with Public Mobile: I was advised by a PM member that my phone device was flagged lost/stolen and to go back to the store where I purchased the iPhone 5S.Well I did that and it turns o...
I have completed APN setting but my mobile data is still not working.
Today I tried to top up my account with 120 dollars in order to reactivate my service (I was away for about 3 months or so because I'm an international student). The problem is that I was charged 120 dollars to my debit card but no such amount of mon...
I was mistakenly given the 90-day 4GB plan when I renewed when I wanted the 90-day 6GB plan. I had 90-day text and talk as well. When I was given the 6GB plan just now, my texting was taken away. Can someone help? Thanks
My current 90 day plan is still less than 45 days. It says "If you have used less than 45 days of service, we can either: (1) credit you the difference between your existing rate and the new rate for a plan with the same options or (2) update your ex...
HI I'm your client, my sim card cannot working. how can I get a new one?
I was just billed four times, on each number, for my payment. How do I get this corrected?
Apparently there is an issue with the Note 7 batteries; recall expected: Note 7 replacement
