Day 3. No service

[Danoishan]

Day 3 and still no service. Messaged all 4 mods and tried all the phone settings needed

[Youngsamuel]

I've been having the exact same problem

[vsah]

@MarieHelene_L it is absolutely not your fault. I understand issues arise and your hard work is appreciated. I 100% blame whoever is in charge of staffing and customer service because as you said at this time you are the ONLY mod who is working. Why is that??? With so many issues going on right now why is there not a roster of auxillary staff available?

[MarieHelene_L · Accepted solution]

Hey @vsah

Just wanted to confirm that we did receive your message on Thursday around 7pm. I apologize about the delay but as I'm sure you know we have a very high level of private messages to go through due to the promotion. 

We answer everyone on a first come first served basis so you can be sure that we will get to your message eventually and that you are not being ignored. To give you an idea, I am currently the only mod working and I am responding to messages that have been sent around 8-9am on Thursday. We'll get through this! 

Thank you for your patience 🙂

Marie

[vsah]

I've had the same issue with absolutely no response from mods.

[Danoishan]

My old sim dosent work, and I can't give or receive calls or texts and no data either

[koimr1]

Does your old SIM still work?

If not, what is/is not working now? Ie. calling out, receiving calls, texts in, texts out, data

[Danoishan]

New activation 3 days ago

[Luddite]

Would you provide some detail? There may be a workaround. 

Was this a renewal that misfired, or a new activation?

[Samianauman]

Sorry to hear that. Let me tag mod member for you maybe they will look after you soon.
@Shazia_K