Unable to verify email address

[kwoky]

Hi moderators,

There seems to be some issue with my account activation 9 days ago. I noticed some sort of error message on the page upon the completion of the activation process, even though it says that it was successful.

I received an email to confirm the activation and it says that the self serve account has been created. The service is working fine so far. I am however, unable to log into self serve; It kept telling me that it is unable to verify my email address. When I try to click on the "Forgot your password" link and entered my email address, it was unable to verify it as well.

I filed a support request 8 days ago but I havent heard back since. Please help, I need to log into self serve to manage my account.

[will13am]

It would seem odd that you did not get any reply after 8 days.  I believe the queue is around 2 days.  How did you contact the moderators?  If you haven't done so, use private messaging.  It is the most efficient method of contact.  Here are a couple of links on private messaging and contacting the moderator team.  I hope you issue is resolved soon.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[NDesai]

Send a private message with your ph#, sim# and your email to the Moderator_Team and they will get back to you when they can.