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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34272 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

Selecting 1gb data add on terminates previous plan

Hi, I was originally on the $35 plan with unlimited BC wide calls and texts and a Gb of data lasting 30 days. I had 35 dollars in my available balance and I was running out of data. I selected a 1gb  add on costing 30 dollars, from the add on section...

wjhibberd by Great Neighbour / Super Voisin
  • 839 Views
  • 3 replies
  • 1 Bravos

Resolved! Porting from Bell Prepaid

Hi folks, I have a friend who will be joining Public Mobile within the next week. He is currently on a Bell prepaid account. He absolutely has to keep the same phone number. His phone is unlocked, and I have set up perhaps a dozen accounts for friend...

GreatCanadian by Deputy Mayor / Adjoint au Maire
  • 3356 Views
  • 8 replies
  • 1 Bravos

Resolved! Non payment

What happens if I not pay my bill for 60 days will my account be closed will number be gone 

guinness22 by Great Citizen / Super Citoyen
  • 1037 Views
  • 3 replies
  • 0 Bravos

How to switch credit card but forget account password

My parents are using puclic mobile but their credit card was stolen and they have a new card to switch payment method. They are currently traveling in other country so they can't dail 611 on the phone. They forgot the account password and security qu...

linnorz by Great Neighbour / Super Voisin
  • 657 Views
  • 1 replies
  • 0 Bravos

Can't call long distance

I got unlimited talk and text at 45 dollars (was charged 47 plus tax ) worked out to be 55 but regadkrega I can't call to N.B from N.S keeps saying I need long distance add on? Is this plan not Canada wide calling ? 

Pb6 by Good Citizen / Bon Citoyen
  • 1389 Views
  • 6 replies
  • 0 Bravos

Resolved! How are overages treated in a plan?

For example, say I am on the $10 a month paly. I use all my minutes and texts. Does it autorenew or am I billed extra? If so, how much for voice and text?

surajdave by Great Neighbour / Super Voisin
  • 1912 Views
  • 2 replies
  • 0 Bravos

Whitby Walmart excellent service!!!

Try to see if Eloho is working - excellent help with getting my phone unlocked and the whole activation process!  Excellent experience

Brent1 by Great Neighbour / Super Voisin
  • 759 Views
  • 1 replies
  • 2 Bravos

Resolved! Locked out of 2nd account

I can't figure out how to get to a moderator... when I type @CS_Agent  in my private message box, as the little robot dude says to do, it says "no matches found".  When I tried to click on "contact me" it  "was not selectable.I have a 2nd phone and p...

RandJ by Good Citizen / Bon Citoyen
  • 1318 Views
  • 3 replies
  • 0 Bravos

Want to change plan after auto-payment failure, how to fix this !!

So I got an SMS a day or two ago saying that my payment was due soon, no worries it is set up on auto-payToday I get an SMS that the payment failed, dunno why as the card should be godoGo to the portal and see that there is a $40/mth deal that is bet...

Maturity by Good Citizen / Bon Citoyen
  • 1326 Views
  • 5 replies
  • 0 Bravos

Supported LTE bands

Ever since switching to the essential phone from Oppo Find 7, I have noticed my cell signal bouncing around like a yoyo.  I know that the Oppo is very limited on supported LTE bands and that is the likely cause.  I installed the network cell info lit...

Resolved! Account Re-activate/Re-instate!!??

Hello!I was out of country for three month and could not make my phone payments.  Now I have problem to activate my Publick Mobile account? What should I do to re-activate it? I have phone and SIM card I used previously. Thank you

kegly by Great Neighbour / Super Voisin
  • 1448 Views
  • 4 replies
  • 0 Bravos

Resolved! Transferred to Koodo, but still getting charged

As the title suggests, I transferred to Koodo a few months back and noticed that I got billed $150ish from Public Mobile. Since I'm no longer with PM I need a refund of that money and to close my PM account. Who do I need to contact in order to get t...

sbbeaudry by Great Neighbour / Super Voisin
  • 1441 Views
  • 4 replies
  • 0 Bravos

Resolved! Having to select region everytime

Ever since the new PM website introduced the selection of your region, I have been facing the issue of having to select this everytime. I have cookies turned on, too, but the website just does not retain my region. It's just a headache to select it e...

iamnopreacher by Model Citizen / Citoyen Modèle
  • 930 Views
  • 4 replies
  • 0 Bravos

Some days ago installed MS Excel on my phone

I created huge excel document for these days. But only some hours ago I've got a problem at opening it. I see strange message: "This file is not in a recognizable format". Only yesterday always was fine. But today I've tried opening excel file three ...

aliciabach by Great Neighbour / Super Voisin
  • 1074 Views
  • 5 replies
  • 0 Bravos

Been disconnected for 2 weeks now

I'm not having a great experience. Public mobile have suspended my service 2 weeks ago. They said it is because of stolen phone/fraud.. I have sent them every piece of information they have asked for and I'm not getting a reply for a while then I get...

ravelar by Great Neighbour / Super Voisin
  • 894 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto renewal from cash balance?

Do Public Mobile plans auto renew from ones cash balance?  If not how can one set up auto renew from cash balance?

ohitora by Great Citizen / Super Citoyen
  • 2261 Views
  • 11 replies
  • 1 Bravos

Texting - Picture & Video messaging

Even the basic $10 Public Mobile plan includes Picture and Video messaging!  Just make certain that in your phone settings “Data” and “MMS” is turned on.  

ohitora by Great Citizen / Super Citoyen
  • 779 Views
  • 1 replies
  • 1 Bravos

Resolved! --- Charged 80$ instead of 50$ ---

hell0 everyone, new PublicMobile client here..glad to be part of the community!but.. i got an issue with my billing. Today i have set-up my account with a 50$ plan wich includes Data, text messaging and calls, but once i went in my ''payment history'...

Ted by Good Citizen / Bon Citoyen
  • 1183 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting issue

Hi, i received text saying porting successful. However incoming calls still goes to my old phone. Can mod help me? thanks!

Ohhman by Great Neighbour / Super Voisin
  • 941 Views
  • 1 replies
  • 1 Bravos

Bonus Credit question

Dear everyone, I just activated a new phone number with Talk+Text Plan at Walmart and friend referral so total I'll get $30 bonus credit (I have not receive it yet). I know it takes up to 72 hours to get it but I want to ask that at the time I activa...

hc89 by Good Citizen / Bon Citoyen
  • 1385 Views
  • 7 replies
  • 1 Bravos

Walmart Supercentre NorthEast Edmonton is the best one so far

I just went there with my uncle today. He needs a sim card for talk+text plan and both salesmen there are really nice, gentle, professional & they know what they're doing. At the time I'm there already have 2 people trying to activate PM sim card wit...

meocon by Deputy Mayor / Adjoint au Maire
  • 2184 Views
  • 8 replies
  • 5 Bravos

Resolved! One Plan Two Phones

Hi everyone,  This is a problem I had for a while. Does anyone know whether one could have two phones which both have the same number? That is if someone calls both phones will ring and you can make a call using any one of the phones. Or is this impo...

Cheetah24 by Town Hero / Héro de la Ville
  • 2201 Views
  • 5 replies
  • 0 Bravos

Node was not found

I have a bookmark that goes to Latest Posts. I have a read. I feel like maybe I could reply to something. I click on Sign in up top. I log in. It comes back with:         This is with both Firefox and Edge on W10.FYI.

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Anonymous by Not applicable
  • 1530 Views
  • 11 replies
  • 5 Bravos

Locked out of account

Hi, I need to update my credit card info but I’m locked out of my account. I even went to a gas station to buy a phone card thinking that might help. Can a Mod do a reset for me?I’ve been trying for 2 weeks to get this figured out.Please and thanks. 

JenniferJokes by Great Neighbour / Super Voisin
  • 728 Views
  • 1 replies
  • 0 Bravos

Activating my plan

I've waited forever for a moderator to simply change my plan as my previous plan was expired. Can someone help me please

Doublerp14 by Good Citizen / Bon Citoyen
  • 736 Views
  • 4 replies
  • 0 Bravos
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