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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1517 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30029 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41841 Views
  • 185 replies
  • 29 Bravos

Re: Transferring your number to Public Mobile

  Yes, i am currently with Koodo and would like to switch back to Public Mobile.It seems a bit complicated based on what I saw on the site and just wanted to get some guidance in terms of the steps & how I would make my monthly payments

Let-In by Good Citizen / Bon Citoyen
  • 1144 Views
  • 7 replies
  • 0 Bravos

Password reset

Hi, I need a moderators help. I am locked out of my account after getting my security question wrong.  I just need a moderator or someone to send me an email so I can reset my password.  I need to change my credit card information for my autopay.  Ne...

Gmobile86 by Great Neighbour / Super Voisin
  • 673 Views
  • 2 replies
  • 0 Bravos

Higher data plans?

Would public mobile ever offer more than 5GB of data? I would gladly pay $10-15 more for 8-10 GB of data if it were offered. Recently switched from freedom due to an outage on their end but I’m finding the constant checking on my data usage a little ...

roropinkerton by Good Citizen / Bon Citoyen
  • 3504 Views
  • 21 replies
  • 1 Bravos

Phone number porting error

Im client for about a year but i think my phone number porting is not totaly OK I was with magic jack before and i have ported sucessfully my number to  your servicebut when i try software that validate phone number it said that my number is a VoIP n...

JeffK by Great Neighbour / Super Voisin
  • 642 Views
  • 2 replies
  • 0 Bravos

Resolved! Add on for Europe?

I am planning to do a trip to Europe this summer and I wanted to know if there is add ons for oversea. 

ashleypham by Great Neighbour / Super Voisin
  • 3004 Views
  • 4 replies
  • 0 Bravos

APN Tether Omitted info, Adding that and making it MORE Pronounced

You know how PPL have had issues with how to connect, and such, I find that the TETHER info omitted, and that's a shame HERE is the Tethering INFO: APN Tethering Settings: Name: Tethered Mobile Internet APN: isp.mb.com Proxy: Not set Port: Not set Us...

makkahn28 by Mayor / Maire
  • 1025 Views
  • 2 replies
  • 0 Bravos

Resolved! LTE data is not working (Sony Xperia XA1 Plus)

Good evening Community,                                          You can call me Koal. I am new to Public Mobile, and I'm in need of some assistance. Your help is GREATLY appreciated. I just purchased the unlocked Sony Xperia XA1 Plus smartphone, and...

Koal by Good Citizen / Bon Citoyen
  • 7167 Views
  • 10 replies
  • 0 Bravos

Make payment

Hi, Can you help me to check if my payment go through or not.My account no. 10000000xxxxxxI tried used my credit card to pay a couple time. Please check if you over paid it or not. Thanks   

sasa810 by Great Neighbour / Super Voisin
  • 756 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring my phone number

Hi, I am new to Public Mobile. I have sent a private message about transferring my phone number from PC Mobile to Public Mobile along with all my details, but have not heard anything back. I'm not sure how long things take or how things work around h...

1kmmoore by Great Neighbour / Super Voisin
  • 5386 Views
  • 20 replies
  • 0 Bravos

Resolved! Unlimited US calling....

I see the short-term add-on's for the US, but is there any way to add Unlimited US calling to a plan??   If not, any suggestions as to what to use??

LA1 by Good Citizen / Bon Citoyen
  • 3228 Views
  • 15 replies
  • 1 Bravos

RAN OUT OF DATA CLOSE TO END OF CYCLE: PLEASE HELP

Hello,  I need to renew my data cycle so that I can get data again.  I believe I ran out as my internet no longer works.  Payment for my next 3 months should be today.  Can I just pay now so that my phone will work properly again? Thanks, Jacob

Resolved! auto payment not working

Auto payment not taking funds off credit card.  I called the card company and everything is okay on their end.

Resolved! Lost rewards

Oh Hi!Whilst changing my autopay card, Ive lost the existing autopay rewards that were going due to be billed. Is there any way to rectify this? MM

moireachmor by Great Neighbour / Super Voisin
  • 1530 Views
  • 5 replies
  • 0 Bravos

Resolved! Re-Activate a SIM card

I had a grandfathered plan on my phone but didn't renew it for like 5 months. When I wanted to add funds to it, it said that I wasn't registered on network. So I did a little bit of research a found that after 90 days without service a SIM card is de...

spoitevienm by Good Citizen / Bon Citoyen
  • 4618 Views
  • 12 replies
  • 0 Bravos

Limit of Private Messages

I just tried to send a private message, but it said I have reached my limit for private messages and can't send....this is outrageous considering that: 1) I haven't sent a private messages since July; 2) The Public Mobile (customer) service relies on...

pschnurr by Good Citizen / Bon Citoyen
  • 1210 Views
  • 4 replies
  • 0 Bravos

Suspending/pausing my account for 1 month

Hi,I am traveling for one month (out of country) and want to suspend/pause my account for that time period so I am not charged for not using my phone.  Please let me know how to do this?  Also, for some reason it says (under plans and add ons) that I...

pschnurr by Good Citizen / Bon Citoyen
  • 1559 Views
  • 7 replies
  • 0 Bravos

Password reset link not working

Hi, I need a password reset on my PM account, but when I ask for a password reset link it takes hours to get the email and when I finally do, it tells me the reset link is already expired. Need to change the credit card info on my account ASAP and it...

sthom01 by Great Neighbour / Super Voisin
  • 1623 Views
  • 8 replies
  • 0 Bravos

Can't make a payment online.

I'm trying to make a payment online.  It states that plan is expired.  Says no balance is due but states I need to make a payment by May 06, 2018.  Also, when I choose to pay the amount due, it doesn't top up my available funds. Do I need to change m...

smelissers by Great Neighbour / Super Voisin
  • 1798 Views
  • 9 replies
  • 0 Bravos

Resolved! Can call but my number can’t be called in

Hi went to walmart today to purchase a PM sim. My current bell number is not in service as bell cut it off. Employee at walmart told me should be ok to port my old number. Now I can make a call but nobody can call me back. You think number is still p...

rioheavens by Great Neighbour / Super Voisin
  • 2267 Views
  • 13 replies
  • 0 Bravos

My Samsung Galaxy s7 and my wife's will not connect to the network

Hello:My phone (a galaxy S7) along with my wife's will not connect to the network...........I have activated the SIM cards, confirmed the APN setup and still nothing..........we were with Koodo before, transferred to Freedom for 1 day and then came t...

minicum by Great Neighbour / Super Voisin
  • 2092 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards monthly or Bill cycle ?

Hi Guys, Wondering with rewards is it done per cycle or month.Is it more beneficial to have a monthly plan of 120 day. Thanks

Veder by Good Citizen / Bon Citoyen
  • 1159 Views
  • 4 replies
  • 0 Bravos

reactiver mon compte

j,ai pas utilisé mon compte plus de 3 mois il est désactivé. commen t le réactiver

moulyou by Great Neighbour / Super Voisin
  • 582 Views
  • 1 replies
  • 0 Bravos

Help

Hii have forgotten my login password and when I do the forgot password stuff the link sending to my mail isn’t working. please help!!

Shobhita by Great Neighbour / Super Voisin
  • 712 Views
  • 4 replies
  • 0 Bravos

Travel to Punta Cana

Are there any plans or add ons, so I can use my phone in Punta Cana?

Martra by Great Neighbour / Super Voisin
  • 1647 Views
  • 5 replies
  • 0 Bravos

Wrong credit card charged

Working with mod already. Just curious if anyone has had or heard of this happening. Here is some background: my account and my wife's account were both topped up the same day. I think my cc was initially on her account a while back. my account and h...

mimmo by Retired Oracle / Oracle Retraité
  • 1648 Views
  • 12 replies
  • 0 Bravos

Resolved! Switching plans: Applied when current plan is up?

So currently I have a 90-day plan that has 333MBs (1GB spread among 3 months) and I want to upgrade that to another 90-day plan that has more data. My next pay cycle is coming up towards the end of February and I'd like to know whether it is possible...

kingstk by Great Neighbour / Super Voisin
  • 1837 Views
  • 6 replies
  • 0 Bravos
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