[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Your 1st month rewards
How much did you make your first month and how easy / hard was it? Which did you do more of...answer or ask questions,?
Resolved! Badges explained?
I still there anywhere that explains how to get the badges? There is a nice chart with percentages but what does one do to get those percentages?thanks!
Notifications sent to text or email?
Hellois there anyway to set it up that I receive a txt or email when I receive a Message?i find it inconvenient, and often forget, to log in to see whether or not a moderator has replied.thanks
Resolved! At times no out going calls possible.
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Plan renewal
I forgot that I changed my plan to the $35 one so payment didnt go through. This morning I switched it back to the $25 plan and it took payment (I had $29 on my account). Now I can't get my service to turn back on. When I try to call my husbands phon...
Payment
When I signed up for the $40/month plan I was told my next month would only be $30 i paid the $30 and my phone is still not working
how do I know my porting has done form FREEDOM?
how do I know my porting has done form FREEDOM? I has asked a port on my Public Account.
Service payment
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Resolved! How to change voicemail and system text Language Settings
I dont know why my voicemail and the text publicmobile sent to me are all in Franch.Is there anyone could help me set all my language to English?
Caller ID failing?
So just wondering if anyone else has been having issues with caller ID? Because I have my friend in contacts and whenever he calls it says private number or "sometimes" it says his actual contact name + number. So wondering if this is an issue with P...
Voicemail box cannot be found
I transferred to Public a while ago and am not sure if my voicemail ever worked after I moved over or if it just became an issue, but it's definitely not working at this time. Calling from another phone or from my own results in an automated message ...
Resolved! Setting up APN on iPhone 6S
I have tried for a few hours to set up my APN and no luck even though I have read several threads on here and submitted a ticket! I can put in sp.mb.com under APN but no other options listed besides Username and Password. The last 2 (MMSC and MMS Pro...
Resolved! How to retrieve a print out of all text messages.
I need to find way to retrieve all my text messages I’ve ever sent since I’ve been with public mobile including deleted messaged and all. Can anyone help me with how to go about this?
Resolved! not registered on network
i got the sim card in 2 houers ago and i shows not registered on network, i try to restard my phone couple of times, is there any phone nummber to contact, i need my phone asap
payment
i bought $20 and $5 payment from the superstore but the payment voucher pin isn't working. what should i do to recive it or get it back?
Resolved! can't get into my account
forgot email address and password to my account and can't get into my account
Resolved! unknown outgoing texts
Hi there, This is my first time to use PM. When I've activated SIM, I got two unknown outgoing texts, destination to the United Kingdom. It did not charge. Outgoing text United Kingdom 447786209730 SMS Outgoing text United Kingdom 447...
Resolved! Bill/Invoice/Statement
How do I get a copy of my bill to provide to a financial institution?
Resolved! $20 us roaming plan not working in Florida
My sister is in Florida today and yesterday she bought the 10 day $20 US roaming addon. She told me she has an iPhone and said she has data roaming turned on. She says none of it is working. ie no data, no texts and no voice. Is there something ...
Resolved! Roaming outside Canada and US, does it exist?
Just trying to clear up this question TIA
Resolved! Paying your bill before the due date while registered to Auto-Pay
I'm a new Public Mobile customer. So far I LOVE the service. I'd like to register for auto-pay but when I did I realized that the payment comes out on the 6th of the month. I pay ALL my bills together on the first. If I were to register for auto-pay ...
Resolved! New account - can't recieve calls they go directly to voicemail! Ported number from 711 Speakout
I activated my Public Mobile account on Fri Nov 15 2019. Signed up for the $15 plan.Creating my account and activating online was easy and I originally obtained a number from Public Mobile before I ported my prepaid 711 Speakout number as I was advis...
Reward credits not being applied to my billing
Hello...on my past two billing statements my reward credits have not been applied. Who may I speak to to have this resolved? Thank you.
How to get a refund on a cancelled account
Hello pm, I ported back to Telus, only after a few days of the auto-pay feature paid my monthly bill. I couldn't get back into my account to get help so I used twitter to contact this morning and was told to make Community account.
Resolved! Large volume of overseas calls/hang ups in the last 24 hours.
I know everyone is getting fraud/spoof/fishing calls these days. However in the last 24 hours I've had about 30 calls from "011" and other international numbers. Some say Albani, some Guatemala, some Montenegro, and some say "Chad". Each time the cal...
Phone compatibility
I understand Public Mobile's setting for 3G is 850/1900 MHz. My device shows 2100/850/1900 MHz. Will my device still work on PM's network? Please advise. Thanks, Gord
Resolved! iPhone Users...
Hi, So I have an iPhone SE and I noticed when in the cold weather the phone shuts down, I Googled it and found that iPhones shutting down in cold weather is actually quite common. I'm here to ask you if you are an iPhone user if you have experienced ...
Resolved! New $60 promotion
My wife and I just signed up on the 13th and wondering if I am able to receive the new 10$ per month for 6 months promotion that was announced on the 15th?
Resolved! New activation
I just activated my sim and chose wrong plan. Went to change plan but system wants me to pay full price and not deduct what I previously paid for the incorrect plan (I wanted the $50 plan but chose $35 plan by mistake. Messaged mods but not sure when...
Resolved! Payment due date
I am a little upset with the company. I was supposed to be paying for a 30 days service, but I realized that my payment date has been decreasing in the last 4-5 months (it should be on the 20th but now it’s on the 16th of each month), so it means th...
