12-04-2019 12:49 PM - edited 01-05-2022 08:18 AM
I can't make /receive voice calls.
I can send texts only. whenever I try to make a call, the network disconnects and reconnect after a while.
I restarted the phone, did manual/auto network search and removed the SIM but not resolved.
Please help.
Thank you.
12-04-2019 07:50 PM
See this thread and my messages: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Dropped-Calls/td-p/419400
This is a constant issue and I've been trying to bring attention to this since earlier this year... seems to be that they are refusing to acknowledge that there is fundamental problem in the network... If you get this resolved, please let me know... I'm experiencing this on two different devices
12-04-2019 02:14 PM
@tripoli110 Take your case off the phone as see if it will connect. If not this phone is 50/50 with known connection issues. Your next option might be a reset. Try a soft one first. If you have to do a hard (factory) reset be sure to back it up first. Worse case scenario you have a lemon. Is it still under warranty?
12-04-2019 01:46 PM
Android, ZTE Axon 7
12-04-2019 01:45 PM
done that same issue. network keeps on connecting/disconnecting whenever I try to make a call. if someone tries to call me it goes straight to the VM.
12-04-2019 01:21 PM - edited 12-04-2019 01:22 PM
@Variance wrote:What type of phone do you have? Android or IOS?
To check if you have airplane mode, you should be able to swipe down from the top of you screen (same place where you have your wifi and and bluetooth toggles, look for an icon that looks like an airplane, and make sure that is turned off
@tripoli110 Yes @Variance is correct. Leave it on airplane mode for 15 minutes. Then see if your calling works.
12-04-2019 01:16 PM
What type of phone do you have? Android or IOS?
To check if you have airplane mode, you should be able to swipe down from the top of you screen (same place where you have your wifi and and bluetooth toggles, look for an icon that looks like an airplane, and make sure that is turned off
12-04-2019 01:13 PM
@tripoli110 Check airplane mode? Or Check? Sorry not quite sure what you want to check.
12-04-2019 01:08 PM
how to check that? do you have a link?
Thanks!
12-04-2019 01:05 PM
@tripoli110 Also try airplane mode for 15 minutes.
12-04-2019 01:04 PM
@tripoli110 Ok thx thought you might be having the same issue as a few of us whose renewal was last night. We have no services except data from our add on data.
12-04-2019 12:58 PM
No it was on November 29th
12-04-2019 12:56 PM
@tripoli110 Was your renewal last night?
12-04-2019 12:52 PM
Have a look at the Telus outage report for your area...perhaps there's network problems.
12-04-2019 12:52 PM
If you have another phone try swapping the sim to see if it works.
If you still have problems then submit a ticket by clicking on the question mark on the bottom right.