PAYED FOR PROMOTIOM DEAL AND LOCKED OUT OF MY ACCOUNT

[jesseprasad]

I attempted the activation and conversion process from wind to public mobile regarding the promotion deal that ended November 20th. I followed the steps for activating my sim card correctly but ended up charging my credit card as well. Once I thought everything syncronized I carried on with my day but didn't recieve any calls or texts throughout my day. I know there are hundreds of others experiencing the same problem but I've also been LOCKED out of my account which makes my situation 10 times worse. If there's anyone who can help me out please shoot me a direct message, thank you.

- Jesse

[ceej]

How are you being 'locked' out of your account?

Currently, I am recieving no Inbound calls and I still have full functionality from the number I tried to Port from. In addition to this, I couldn't access 'My Account' (however, I am able to access it now, by following the steps I've outlined below)

The below steps allowed me to access 'My Account'.

It seemed that my activation did not go through completely. However...

• Starting at the homepage
• Clicking 'Create a new account'
• Entering my Ported/Temporary PM number
• Recieving the Verification code via Text (On PM SIM)
• Entering Verification code, when prompted
• Clicking Next

Allowed me to go through and 'create' and finally access 'My Account'.

[Watoko]

Estimated response time is 5-7 days.

[ShawnC13]

I wouldn't tag multiple mods it will jsut create a bigger backlog

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Note* They are not getting back to people in the above time.  Pretty sure everyone knows that but wanted to point it out again

[jesseprasad]

Thanks for the response. I'll contact multiple MODS.

[zoomzoom87]

luckily I have service, but I've been getting locked out of my account. This is the second time now. I've had it reset once already, after a week same issue. Need to contact the mods and see if they can help you out.