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It's been over a week and ive heard nothing, today public mobile sends me a survey asking how happy I am??Really???What do I need to do to get some help

Will it really take a week to get help?

Tried to activate my sim. Everything looked fine. I was able to choose a new number. When I hit the last button I got an error message saying my activation had failed. I tried doing it again but now it says invalid sim. Please help. How do I contact ...