Activation Failed

[gwgarrioch]

Hi, I attempted to activate my new SIM on the special fall plan but on the last screen it said activation failed. I put the new SIM in and it shows public mobile but says I dont have a text plan and will not allow me to log in to my account.

Help!

[computergeek541]

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@msmith_1973 wrote:

When setting up the account I needed to go back and change something Now it says my sim is invalid and I cant sign in because the set up was stopped. It stopped at the port forwarding stage.  Please help.

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Recent readings about this occuring to other new customers wants me to say to wait an hour or two and then try again later.  Perhaps, even try a different web browser next time.  If that doesnt' work, you'll either need a new sim card or have the moderators complete the inititial activation.

[msmith_1973]

When setting up the account I needed to go back and change something Now it says my sim is invalid and I cant sign in because the set up was stopped. It stopped at the port forwarding stage.  Please help.

[Mary_M · Accepted solution]

Hey @gwgarrioch

Thank you very much for reaching out to us and for your patience!

I took a look into your port request - and the good news is that I was able to complete it. A private message with more information has been sent!

Cheers,

Mary

[oadest]

Same issue here.  

Last screen said activation failed; not getting any service with the sim card in and can't restart the activation because it's been activated.

[jimmorrison]

 Exact same issue here. Can someone tag the Mods?

[rashmo]

Same issue here, I'm receving invaild sim error. The sim is brandnew just received it in the mail.

[Civic_E]

I am also having same issue