I can't login into my self-serve account anymore.

[Generationace]

I think the problem started when I ported my new number from wind. Contacted mods but still no respose. I tried restting password but says my account is locked. Please help

[daredogg]

Hello @Generationace

Usually if the self-serve account gets locked, it means there was a problem with the porting of your number. Not sure why that happens, that your account gets locked, but you'll need a moderator to unlock your account. Moderators are gone for the day, but will be back at 9:30 am tomorrow (eastern time).

Refer to this post for instructions on how to contact a moderator...

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[Generationace]

Tried to create a new account but it says its already active.

[amodluvsu]

@Generationace

I JUST PORTED MY NUMBER TOO NOT QUITE MINUTES AGO AND EVERYTHING LOOKS GREAT SO FAR.  YOU ARE WELCOME ONBOARD AND I LOOK FORWARD TO LEARNING NEW THINGS FROM MY PREDECESSORS.

THANKS

[chinaweike]

I just ported my number from wind and all good. I think your locked account issue can only be solved by mod. or maybe you can create a new account.