[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Picture messages say NOT DELIVERED
Picture messages say NOT DELIVERED with a red circle and exclamation mark beside the picture I have this plan$4015 GBdata at 4G Speed 30-day planUnlimited Canada-wide TalkUnlimited International Text
Resolved! not receiving calls
Hello dear Community,Recently I have been told that calls to my phone have not been going through. Actually, sometimes they will and sometimes they will not. Just now waited for a verification code for banking and it did not come through.It looks lik...
Resolved! I didn't received Second Free SIM Card with my purchase SIM CARD
You send email to notify me about shipping my purchased SIM Card and you said:Along with your order, we’ve also given you a free SIM. Use it or pass it along - the power is in your hands!But I only received one SIM card and I activated that.
Resolved! Reimbursement
I was a Public Mobile customer for several years but cancelled my services a few months ago after having recently paid for three months of services. I was told I was going to get reimbursed for the two and a half months of services I paid for but did...
add on
i tried to make a payment for my add on and it keeps saying something wrong please try again
e-mail confirmation
Waiting for e-mail confirmation my credit card was charged and I’m not with pm still paying my other provider help thanks
Resolved! Referal reward not received
Good morning, I was refered by a friend and I have been with Public Mobile for 6 days. I still have not received my 10 points reward for using my friend's referal code. Is there anything I can do to get make sure I receive it ?
Anyway to lock phone number with service provider (Public)?
I recently read this article about SIM Swapping and ways to defend against it. #2 on this list was calling into your service provider and locking (or freezing) your number so it cannot be ported to another carrier unless the lock is lifted by way of ...
Resolved! Current Promotions
Hi, I would like to refer a friend to Public Mobile. What promotions are currently available? Thx.
My data plan not working and it has been few days
Ever since I got my phone my data has not worked. I did all the asks things by the support in chat but even then it hasn’t worked. How can I fix this as this is extremely frustrating. Please help as I am thinking of cancelling because this is unaccep...
Resolved! Billed Twice. Public Rewards Not Adding to Bill Despite being on the older reward system
On February 17th I logged into MyAccount and it said my account was "Suspended" and if I don't take action account would deactivate sometime in May of 2023. I found that to be strange since Public Mobile billed me correctly from the previous month an...
Resolved! Heading to US - question about US add-on
I am heading to the US for a month in about a week. Does the US add on allow for calls from the US back to Canada, or just within in the US to US numbers?I also have 978 minutes left of "one-time Int'l LD bonus minutes. For those does a call need to...
Resolved! I bought a add-on, 3G and unlimited talk 15 d for $30. But it doesn't work! Need immediately help.
I bought a add-on, 3G and unlimited talk 15 d for $30. But it doesn't work! Need immediately help. Now in USA
Resolved! Start and end times of add on
Can you set a date for US talk text and data to start and end? If you still have days left can you save them for later use?
Resolved! Friends referral code
Can I enter my friends referral code after I have finished registering for the service?
Other PM can’t see my calls
Hi, Often when I call my husband or son who are PM users, my phone call doesn’t ring on their phone, they do not get a notification and on my end it goes directly to voice message. Why? for example today I called my son multiple times at 5:30 am and...
Resolved! changing plan choices 3G
Available plans for $reward membersOn my account , change plan tab only lower plan showing, on 3G sspeed choice.
Resolved! Constant change in billing date
So my billing date is supposed to be the 21st. It has been this date for the three years I've been with PM. However, I notice more and more that my card is charged a day earlier each month than the 21st. This month I was charged on the 16th. Soon eno...
Resolved! add-on usage
I received 2GB of data and 500 mins add-on usage during the PM promotion. Will these bonuses be expired if I do not use them? If I want to use the bonuses, what should I do?
Resolved! Porting or moving phone number
HiI am a new PM customer with a monthly Koodo account. I want to close my Koodo account and move my number to PM. I tried to do this when opening my new PM account but it said “please enter a valid Canadian number”, which mine is. I then choose a PM ...
Resolved! Grandfathered plans and losing rewards?
I just noticed that the 3G plans are cheaper than before. I am currently on a grandfathered plan that gives me a total of 2GB for $30. I am also on the old rewards plan where I get discounts on my bill, rather than the new point system. I don't want ...
Resolved! Travel to USA
Hello everyone,I'm going to the states. In case of emergency, can I make a call to Canada and how much will cost me??? i use the prepaid service. Thank you
Resolved! I can’t receive a call
I became a public mobile customer for over a week, all worked good and then suddenly II cannot receive incoming calls and it's been 4 days now, I reseted the Network Settings in my phone and still the same problem. I went to the apple store and they...
Reset password
It’s always the same problem, I have a problem logging in and I need to change my card information. It’s like something changes my password each time. I’ll have to change provider if it doesn’t work. I like public mobile, but, Simon can’t help me any...
Resolved! Account Suspended
Hello,I see that my account has been suspended for lack of payment; however, preauthorized payments are enabled. This has been working without problems for a long while, but suddenly it isn't. Are there still employees here who can fix this for me? I...
I’m not receiving my 2 FA from my bank via text.
I have not been able to receive my authentication code text messages from my bank. If I’m given the option to get the code via telephone I get is code probably 50% of the time, unfortunately not all websites offer the telephone option. This has bee...
Resolved! How do I apply the available funds to my bill?
I received a $10 discount due to being referred. I see My Upcoming Bill thinking I will be charged 5.25, but my credit card bill says 15.75. How do get that to actually apply?
Resolved! Rewards
Can you please inform me is there added any rewards in my account? Because recently I added another number for my son. It's 825 xxx xxxx. Like auto pay $2 off. Or referral program $2 off. Please let me know. Thanks. Edit by Dunkman: removed personal ...
Resolved! Phone number didn’t port
Hello,I created 3 account about 2 weeks ago. Went back to my previous provider today to finish up with them and make sure I was fully cancelled. The response was that one number was still in the cloud and did not port. The person proceeded to tell me...
Resolved! Can't access the $40 from $60 from my account, only shows $60, 4 of us to make change.
several years with P.M. with auto renew, chated with someone but could not access the $40 from $60, 15gb plan 4G, from my account. Only shows $60 plan. Have to also do my wife and two kids. Have mnthly discounts with auto pay and friends sign up. Can...
