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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Tried to activate 2nd sim for small ios phone vs 1st larger android, gave error now won't take sim.

I am trying to activate a second sim, 1 user/address, 2 phones, going to see which one I end up using more, and then decide to keep both or ditch one. Anyway I would have preferred same email but it made me use a different one, so I did, at the end o...

Can't port my number

I went in store to buy a sim card and activate my account, but the clerk could not port my number, even though my husband ported his number under the exact same conditions, and my current provider says there should be no problem with a port. The cle...

Resolved! auto pay

Does anyone know if you are on autopay and have credits does it automatically apply them each billing cycle ?

I got Cha-ching mesage from 611 but no $1 off from my mothly fee

I got Cha-ching message from 611 said I refer a friend successfully ,but didn't get one more dollor off from my monthly fee. I got 611 Cha-ching message again , I don't know what will happen this time, Will it be a system error? do Public mobile have...

Resolved! Disable network search

Hi,does anyone know how I can disable mobile network search in Android without taking out SIM card and without putting the phone to airplane mode? Thank you.

Use same phone number

Can I use the same phone number that I have from Koodo?

Resolved! Text From 611

I received a text from 611 about 40 minutes ago: "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)" I did not receive text 1/2 so I am unsure what it means. I am still able to login to My Accoun...

Plan

I paid for my phone bill/ plan. But my data isn’t working at all and two days after I paid it It said ive used up my “unlimited data” within in two days which makes no sense. Help.

Overbilled and incorrectly

Just found out today that my stepdad has been double billed for almost two years now and none of the amounts make any sense. I tried to go through the “ticket” system and it won’t let me go past the second question box. Anybody else have this problem...

Charged me more this month for no reason

Who do I contact to find out why I was charged an extra $10 this month...I didn’t use all my data, and on my usage, there were no extra charges showing. Also, where do I find my account number?

Public mobile deduct from my account

Hi , why Public mobile deduct from my account : * US Roaming - Talk Text 250 Data (10-day) $20* US Roaming - Talk Text (10-day) $15 I didn't asked for this service , how I can reach customer service , and asked them to refund the total amount $3...

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Resolved! My service have been suspended.

I have no idea how to do. I am struggling to do it from yesterday. I can't call anyone and I can't get any text to verify. Terribly I can't even verify with my account. Importantly my payment already procceed. What should I do? Terrible...

Urgent! My fd phone number needs to be resume can someone help

Hi, My fd phone got suspended. Her payment did go through, but she still can’t use the service. She called *611 and 855-478-2542. But in vain. Her online acc is disabled as well. She can’t make a post on the community. Can someone contact her please...

250 MB not receiving in my $15 package

Hi, I have a $15 per month package and I found that I am not receiving the 250 MB data bundle per month. I have an added data bundle I purchased. I do receive the 100 min talk bundle but not the 250 data bundle.

Duplicated #

hello PM,My Friends are texting me and some one else is replaying saying the number is for them. I am not getting the text messages from most of my Friends. I will say there is a duplicate number or what is going on, can other companies use the same ...

Resolved! Renew Plan

Hi there,Can I please have a moderator renew my plan, I ran out of data way too early and I'd like to just cancel and restart my plan.

Community rewards

New to the Community

I've been a Public Mobile member for about a year now and I love the rewards system. I would like to start earning some Community Rewards but am not clear on a couple of things. If we are rewarded by questions asked and answered, do they have to b...

I can't change my number... Again?

I tried to change my phone number and it said that I could change the last four digits of it and it did not let me choose now I have a random phone number that I can't use how can I change it into something that I want? The site being super difficult...

Resolved! PM website wont let me contact a moderator

I'm trying to submit a ticket to speak with a moderator but every time I click the link from the chat bot screen, this login screen pops up and won't let me log in."Error logging in." is all it says. I'm certain that all of my login info was correct,...

2GB/month reward with Auto Pay registration

When I purchased through London Drug the $30/m plan with 2 GB data and unlimited calls paid with auto payment, I was told that I would get additional 2 GB as reward for the monthly auto-pay. But I don't see it in my account plan overview screen. Was ...

Resolved! order new sim card

Hi, I tried to order a new sim card for my daughter's phone. All looked ok, until I put our new postal code. The page said that there was a wrong postal code. After I did the procedure 3 times and it showed unsuccessful, I saw that my visa card was c...

Error in transferring number over?

Resolved! Error in transferring number over?

Can make calls but can't receive them. Help!

Resolved! Confirmed faulty SIM card

I ordered two PM SIM cards, one for myself and my mom, as new customers. I activated my mom’s SIM card and transferred her number from Freedom Mobile and her SIM was activated immediately in her iPhone - AND it works in my iPhone. I then activated my...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe