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i need to open a ticket to fix an error

djohnston
Great Neighbour / Super Voisin

how do i open a ticket?

5 REPLIES 5


@djohnston wrote:

how to i get a cs_agent?


@djohnston Check my post above, offered you both methods to contact agent

djohnston
Great Neighbour / Super Voisin

how to i get a cs_agent?

@djohnston 

Yes, only a CS_Agent can change his email address to avoid any chance of SIM swapping.

djohnston
Great Neighbour / Super Voisin

is appears my bf put the wrong email address in the account. will they correct this?

 

softech
Oracle
Oracle

@djohnston   what kind of issue? mind to share and maybe we can help or suggest workarounds?

 

To engage PM support via ticket::

 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

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