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djohnston · ‎03-02-2023

how do i open a ticket?

softech · ‎03-02-2023

@djohnston wrote:
how to i get a cs_agent?

@djohnston Check my post above, offered you both methods to contact agent

djohnston · ‎03-02-2023

how to i get a cs_agent?

BKNS27 · ‎03-02-2023

Yes, only a CS_Agent can change his email address to avoid any chance of SIM swapping.

djohnston · ‎03-02-2023

is appears my bf put the wrong email address in the account. will they correct this?

softech · ‎03-02-2023

@djohnston what kind of issue? mind to share and maybe we can help or suggest workarounds?

To engage PM support via ticket::

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

i need to open a ticket to fix an error