Add ons not working

[carleighprodan]

My add-ons are not working in the US even when I am connected to T-mobile. It says "your plan does not have texts in the united states. Please select an add-on" but when I go to my account, I see the add-on there.

[ShawnC13]

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@carleighprodan wrote:

My add-ons are not working in the US even when I am connected to T-mobile. It says "your plan does not have texts in the united states. Please select an add-on" but when I go to my account, I see the add-on there.

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Did you purchase any add-ons or are you talking about the International Calling minutes that PM gives away?  The International calling minutes are while you are in Canada making a call to the countries that are listed.  You need a ROAMING add-on for when you are in the states.

[hairbag1]

@carleighprodan 

try this to see if you successfully loaded the correct US Roaming add-on...

[BKNS27]

@carleighprodan 

Try rebooting your phone by powering the phone off.

Does your account showing US Roaming Add-on?

[will13am]

@carleighprodan , which add-on did you purchase.  Please check your self serve account using incognito mode on the browser to confirm the status of the roaming add-on.