Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm not impressed. I found out today u can get ur phone company to add port protection on ur phone for free so hackers cant take ur number n get all it info like emails banking etc. I made a ticket asking public Mobile to do this for me and the res...
What happens when the $20 dollar rewards are given to you and you have a say a 15 dollar plan, dose PM end up paying you? Cuz if they do then...
Hi: I just activated 4 phones today for my family. All with different SIMS and emails. The last one went through the entire activation process and then I got a 404 timeout screen.I checked my credit card and it was charged. The phone shows No Servi...
New activation $25 plan 2hrs ago. Transferred number. Not able to receive calls. But outgoing calls are ok. Texting incoming and outgoing both ok. Phone: Samsung A8(2018). What to do
After my first few weeks with Public Mobile, I'm loving the service! I am currently on the $30 2gb plan and it's been a great fit, however I feel going forward I won't need quite that much data every month. I found the change plan tab in thesthe acco...
Getting the msg "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" while trying re-set the password. How can I get help?
Last week 1.99Now 5.99Has been 3.99Has been 10.00 supposedly only when out of stock I just don’t get it! Yes, free delivery and quickly processed. Some one mentioned why PM is slow to supply because jokingly some suggested that PM buys from CCS. B...
Hi allI created a new account but have not activated any SIM or anything just created the account but when I got the SIM and started to activate it my account got disabled and now I cannot reset my PW (by doing forgot PW) as when I enter my email add...
Does anyone else have a dividend CIBC Visa and if you do does Public Mobile fall under Telus so you get the extra percentage in cash back? Asking for a friend....lol
Does anyone have a recommendation for a simple, inexpensive smart phone for a senior that is compatible with PM?
My SIM card was supposed to arrive AGES ago. It is supposed to take 3-5 business days. It's been 3-5 business WEEKS. This is ridiculous. I already hate this service. That all one can do is talk to a robot is crazy - especially because the robot says ...
Is there any way to check a voicemail without using minutes? I am on the $15 plan and whenever I call my voicemail I am using up my previous 100 minutes.
I havent been able to access my account in almost 3 weeks. I keep getting sent links to log in that have expired and I want to quit this company altogether.
This seems to be a common problem.I had to get a new credit card and am trying to enter my new one for auto pay but it won't accept it. My address matches exactly to my bank information but it just won't go through. Not too sure where to go from here...
Public Mobile told me that all of my data ran out on my account so today I added over $30 to my account and purchased 1GB of data in order to top up, but it has not been applied to my phone. Please can someone explain why? Also please do not tell me ...
I'm trying to pay thru my credit card and it still rejecting me.. Can someone please help?
If I am in US, and want to call to Spain, and I have both the US roaming and international calling add-ons: will it work? Or international calling only works from Canada?
I received the promotion of $20 bonus reward if you refer a friend before September 23rd. It turns out 4 of my friends switched over. I got 4 separate text messages acknowledging that I refereed 4 different friends. As of today I only received 1 $20 ...
How do I retrieve Usename AND password? (i am entering my e-mail address as username and it is not recognized?
Hello, I have been preaching Public Mobile and already had a colleague 'steal' a referral lol I am trying to convince another colleague to make the switch. My own transition from Rogers was not smooth, I was at a Wal-Mart and something went wrong and...
As i pay my bill twicely by my mistake. How will i get refund for that?
Hello!Recently I changed my address and then I updated my banking info. Today, I got this message saying my Autopay did not go through. So I assumed it was because of the registered address, which was not matching anymore. By then, I had $32 due. Onc...
In my self serve account it shoes $6 worth of rewards eligibility but in my bill every month I only received credit of $4.What causing this and how to fix it?
One of incentives provided was PM was going to provide one month free. Last couple of days I wasn't able to finish my sign in until today. I'm in the website now looking at my account and see I have to pay Oct 21st, it should be Nov 21st for the mon...
Please help me get my service back.
I am able to access the Community with my Community Username and Password. Created a new account and wish to port my number from Koodo. Have been told by system to access Chatbot and contact Moderator. During this process, I'm asked to login to th...
Hello,Can you please explain why my account currently states that my plan cost is $180 when my plan is $120 per 90 days?Please see below. Can you please correct this? Thank you. As of today your estimated payment is: $165Your next plan cycle starts: ...
For some reason it says, sending disabled. I cant find anything in the app to correct this. Can anyone provide me with the solution, please?Thanks
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