Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

locked out

Forgot which email I used. Mixed up the passwords. Tried to reset them. Now I am totally locked out and going in circles

Transferring my phone number.

I’m having trouble transferring my phone number from my previous carrier to public mobile. Can you please help.

email

trying to sign into my account but the email that i use is no longer available it was hacked and it wont allow me to enter the verification code any way i can change my email?

Activation

Hello I bought a simcard with plan by cashI couldbt active my simcard I have pin number but the website said is not correct What should i do?

Resolved! Will I lose my referral discounts if I change to a new plan type?

Hey Mods, I currently have discounts due to referrals I have made but I am looking to change my plan type and am wondering if those discounts will continue? If I change my plan will the discounts still continue on the new plan?

Custom phone number

How do I get a custom phone number.?

Improper phone number transfer - now charged by both old service provider and Public Mobile

Improper phone number transfer - now charged by both old service provider and Public MobileI transferred a Prepaid PC mobile phone number on July 17 to Public Mobile, the sim card was placed into the old phone and all is working fine as intended. How...

Can't log in to Public Mobile account

I recently moved from Public Mobile to Freedom Mobile, and I am using the same number as I did when I was with Public Mobile (switched it over). I tried logging in to my Public Mobile account to cancel my service so I no longer get monthly charges bu...

Resolved! data being used and seems to be text messaging or something?

My daughter also has a public mobile account.We are trying to figure out why all her data is being used.it is an iPhone from public mobile iPhone8plus GPS is turned offupdates when not on wifi is turned off on each app and the phone itselfShe closes ...

Resolved! In the 611 menu, there is no real-time usage data

I chose option 4 but that is something else; not the above.

Account is suspended

How do I fix this? I already paid and it still says account suspended. If this can’t be fixed how do I get my money back?

What's going on

Why can't I use my phone or sign in

Resolved! Payment voucher through xoom online didn't reload my phone

I reloaded my phone through PayPal Xoom online. It said that the payment was sent to my phone number but the cell phone provider it was sent to was Telus and not Public mobile, this happened twice now in the last week. Why is my phone number saying I...

Zenfone 3 won't connect to network

I have changed APN settings and were able to connect to network while my Phone"s wifi were on. Once I disconneted, the Public Mobile at top of screen disappeared! Iam baffled and any help would be greatly appreciated!

Unacceptable - 50% of the time when I answer an incoming call, it hangs up

As soon as people call me, it hangs up on me as soon as I answer. In fact, it happens within milliseconds of my answering, as soon as I say "hello"! Any ideas? Doesn't happen all the time, but happens to at least 50% of my calls. I called 611, but I ...

Not Registered on Network

I'm a new Public user. With help I managed to get my VirginMobile number moved to Public mobile but I can't send or receive texts.

I can't access my account

I can't access my account to pay my bills. When I try to access my account (xxxxxxxx) another account comes over (xxxxxxxxx). Why this happens I don't know and also I don't own this account.You guys have a problem with your system. I like to access m...

Voicemail delay

Just received a voicemail today on the 11th that was sent on the 5th. Anybody know why the 6 day delay? It was a pretty important message that could have cost me.

Resolved! Number

I payed my phone bill but it still didn’t renew it tells me how much I have in my account but that’s it

Resolved! How does engagement with this page take money off of my monthly plan?

SIM card update

I inserted a new SIM card into a new phone and the SIM card has been updating for a long time - it's been over 20 minutes. What is the problem?

SIM

I ordered two SIM card the beginning of July and still have not received them and am having a hard time getting support to see where they are. Please advise

Resolved! Transferring number from lost cell

Hi. I have a Public Mobile number and lost my cell. Is there any way I can transfer the same number to a new PM sim card? I have another cell and really do not want to have to change my number. Thanks.

Resolved! Does the Roaming service work off the U.S. Mainland?

Specifically in Hawaii?

Resolved! 4g data

im on the 3G data right now.. im going away on vacation n want more data for my trip. and faster.. if i switch to the 4G data for one month can i change back to 3G data? thanks

hi

i need too transfer a # number 705xxxxx please help!!!!!!

Transferring number

I just transfered my number to Telus and now cannot login to my account to remove the "auto-pay" credit card info? Was my account closed immediately?

NEW PASSWORDS

I have reset my password for my MyAccount 4 times in less than 1 hour and it continues to tell me there is an error with my email or password, why just explain to me what I am doing wrong. I have been trying to LOGIN to MYACCOUNT for 2 days now and s...

Resolved! Data

I’m 5 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all. I rarely use data anyways. Any ideas?

Data not renewed

My data did not renew even though u see a charge for my phone bill on my credit card. Does data not renew?

Community

Forum Posts