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Payment

Trench59
Great Neighbour / Super Voisin

I have tried since yesterday to get this corrected but am having no luck. Talking to a robot is so frustrating when it can’t help you. I need to get this addressed as soon as possible or I will be left with no choice but to take my business elsewhere. One frustrated customer.

3 REPLIES 3

BKNS27
Mayor / Maire

@Trench59 

How are you trying to pay for service?

On your account or with voucher on *611?

hairbag1
Mayor / Maire

@Trench59 

have you tried getting payment vouchers from Shell gas and then dialing 611 to add them to your account for renewal ?

If no success dialing 611, try 1-855-4PUBLIC...then enter your 10 digit PM cell number.

hTideGnow
Mayor / Maire

HI @Trench59   

 

if you did wait an hour and try again and same, then Yes, you need to submit a ticket for PM agent to help

 

 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 
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