03-28-2023 09:32 PM - last edited on 03-28-2023 11:55 PM by computergeek541
I travelled to Vancouver from the Okanagan this past weekend. I successfully placed a call during my drive on Friday. Since then I am not able to call out or receive calls on my phone. Texts are working ok.
Several others have posted about this same issue in this community forum. I have tried turning off my phone and switching my sim card to another phone - nothing is working. My husband has an identical iphone XR and it is working fine.
I am a support worker and require my phone to work in case of emergency - how can I get this issue fixed without spending hours trying to navigate this forum for help?
I submitted a ticket yesterday but have not had a reply. Please help.
Solved! Go to Solution.
03-31-2023 12:06 AM
I hope your issues have been resolved. I was informed my account was not “correctly provisioned by the system on renewal” the technician resolved this and my phone was back to normal after a restart.
03-29-2023 11:59 AM
PM has some problem with voice call for some people
Try restart the phone once
still not working? please submit ticket with CS agent
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
03-29-2023 11:55 AM
I'm having the same problem right now!
03-28-2023 11:55 PM
self solution removed
03-28-2023 10:14 PM
My issue has been resolved with a refresh and restart. I appreciate Clau and Rafael for their help - all is working now
03-28-2023 10:13 PM
@thefonz22 honest, if a refresh didn't work and they need escalation, I don't think there are much you can do at this point
Please ask them what they did to fix it or what happened, kindly come back and let us know 🙂
03-28-2023 10:12 PM
They did refresh the account and it didn't work. They said they are escalating the issue now as I have tried everything that's been suggested with no luck.
03-28-2023 10:08 PM
@thefonz22 we have so many people with voice problem today. i think you really need PM support to refresh the account for you to resolve the issue for you
03-28-2023 10:02 PM
Identical situation to me. Searching for answers.
03-28-2023 09:43 PM
@TrishCr first, message PM support again for an update
Also,change the phone's preferred network or network type to 3G only and see if it works better
And check if mobile network works. if so, you might want to download and use VoIP app TextNow as a backup/workaround
03-28-2023 09:34 PM - edited 03-28-2023 09:34 PM