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Not able to receive incoming calls

Matcha
Great Neighbour / Super Voisin

I transferred my number to Public mobile 6 days ago. I can make calls but my incoming calls goes straight to my voicemail. I have tried every tips with SIMon but it still not working. I need help! 

3 REPLIES 3

Dunkman
Oracle
Oracle

@Matcha 

What about incoming texts?  Did incoming calls ever work?
data?

 

Did you keep your old carrier SIM card in your phone to response to your old carrier confirmation port request text?  You need to respond yes.  

If you still have your old carrier SIM card, try it in your phone. It may still be working. Your port might be stuck.   

softech
Mayor / Maire

@Matcha   there are many cases like this today  😞

 

please try to power off the phone for 5 mins and power up and try 

 

if that does not work, try to change the Preferred network type or network mode to 3G only 

 

If possible, try your PM sim in another phone 

Or try the phone in another area to confirm if it is just a local network issue

 

 

if nothing works, maybe open ticket with PM support:

 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there