Cant Make outgoing Calls - Error 6UT1 - (Can receive calls and send and receive texts)

[pistolpete_1980]

Hi,

I've been getting this message when I make outgoing calls since this morning. 6UT1. I can receive calls and send and receive texts

Troubleshooting I've done.

-Reset Network Settings

-Shutdown and restart phone. 

-Put simcard in another phone restarted tried to make an outgoing call got the same error message 6UT1

Any Ideas?

Thanks

[Dunkman]

@pistolpete_1980 

As you wait for CSA help, may trying adding +1 or 1 in front of area code before dialing your number

[softech]

@pistolpete_1980 

there are so many customers with voice trouble today, you are not the only one

try to change the phone's preferred network or network type to 3G only and see if it works better

if not, maybe you need to engage PM support for further investigation

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[will13am]

@pistolpete_1980 , it seems like a lot of customers are having issues with calling feature.  I suggest using the chatbot link and submitting a support ticket to have your account reset which should fix the calling problem.