My wife is currently in Vancouver after traveling from Quesnel. During the trip her phone was lost but thanks to a good Samaritan it and the contents of her wallet were found. The phone was badly crushed and when she took it apart the SIM card was missing. How do I put her service on hold for her while she's away as her computer is here in Quesnel
Any help would be appreciated
Solved! Go to Solution.
Log in to her account and:
1. Remove autopay - on next renewal her account will be suspended due to no pay. After 90 days of no pay account will be closed - number lost. Log in around 85th day, pay the bill and be merry.
2. Declare phone lost or stolen - account will be immediately suspended. 90 days rule will apply.